Microsoft 365 Client Success Specialist

Salescom Services; Kolkata District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Salescom Services in Kolkata seeks a Microsoft 365 Client Success Specialist to ensure customers adopt and derive maximum value from Microsoft 365 solutions. You will act as a trusted advisor to UK-based business clients, driving user adoption, onboarding, and ongoing enablement with guidance and collaboration across sales, support, and technical teams.

You will own end-to-end admin of Microsoft 365 tenants, configure Teams/SharePoint/OneDrive, use Power Platform for automation, monitor usage,

Qualifications

• 3+ years of hands-on experience in Microsoft 365 administration and support.
• Deep knowledge of M365 services (Teams, SharePoint, Exchange).
• Experience in a client-facing or customer-success role, preferably in IT services, MSPs or SaaS environments.
• Advanced Excel skills, including pivot tables, formulas, and data analysis.
• Proven ability to troubleshoot and resolve technical issues, often in second-line support roles.
• Strong interpersonal skills for stakeholder management and training.
• Bachelor's degree in computer science, Information Technology, Engineering, or a related discipline.
• Relevant post-graduate certifications or diplomas in Cloud Computing or Microsoft technologies are an advantage

Responsibilities

• Administer Microsoft 365 tenants end-to-end, including users, licensing and security.
• Configure and support Teams, SharePoint Online, OneDrive for Business, Exchange Online.
• Leverage Power Platform to build efficient business solutions.
• Analyze audit logs, monitor usage, and report on platform performance.
• Create user training docs and provide troubleshooting support.
• Implement and monitor data security policies to prevent data loss.
• Plan onboarding programs and drive user adoption for new customers.
• Maintain customer relationships with regular health checks and reviews.
• Coordinate with Microsoft support and internal teams to resolve incidents.
• Assist feature rollouts and tenant-wide changes with minimal disruption.
• Analyze license usage and suggest optimization to reduce cost.
• Enforce governance for Teams/SharePoint/OneDrive including naming and lifecycle.
• Support integration of Microsoft 365 with third-party tools and Identities.
• Maintain internal knowledge bases and SOPs.

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or related discipline

Advanced Excel skills

Strong interpersonal and stakeholder management

Client-facing / customer-success experience

Tools

Microsoft 365 administration

Teams administration

SharePoint Online

OneDrive for Business

Exchange Online

Power Automate

Power BI

Power Apps

Azure AD / Entra ID

Job description

Job Title: M365 Client Success Specialist

Location: Kolkata, India

Company: Salescom Services

Shift Timings: UK Shift

Working Days: Mon to Friday (Half Day on 1 Saturday in a month)

Employment Type: Full Time On-Site

Industry: Telecoms, IT and Security

Job Summary

The Microsoft 365 Client Success Specialist will be responsible for ensuring that customers successfully adopt, utilize, and derive maximum value from Microsoft 365 solutions. This role acts as a trusted advisor to UK based business clients, driving user engagement, solution optimization, and long-term customer satisfaction through proactive guidance, technical expertise, and relationship management. The specialist collaborates with sales, support, and technical teams to deliver seamless onboarding, ongoing enablement, and continuous improvement aligned with client business goals.

Key Responsibilities

• System Administration and Support: End-to-end administration of Microsoft 365 tenants, including user account management, licensing, and security compliance.
• Platform Configuration: Support and configuration of Microsoft Teams, SharePoint Online, OneDrive for Business, and Exchange Online.
• Workflow Automation: Utilize Power Platform (Power Automate, Power BI, Power Apps) to create efficient business solutions.
• Data Analysis Reporting: Perform audit log evaluations, monitor system usage, and generate reports on platform performance.
• User Training Documentation: Create documentation, provide troubleshooting support, and train employees on M365 collaboration tools.
• Security Compliance: Implement and monitor data security policies to prevent data loss.
• Client Onboarding Adoption Management: Plan and execute structured onboarding programs for new Microsoft 365 customers, ensuring smooth transition, user adoption, and early value realization.
• Customer Success Relationship Management: Act as the primary point of contact for assigned clients, conducting regular check-ins, success reviews, and health assessments to ensure customer satisfaction and retention.
• Incident Escalation Management: Manage service incidents, coordinate with Microsoft support and internal resolver teams, track SLAs, and ensure timely resolution of critical issues.
• Change Management Feature Rollout: Plan and support Microsoft 365 feature updates, roadmap changes, and tenant-wide deployments, ensuring minimal business disruption and effective communication to stakeholders.
• License Optimization Cost Management: Analyze license usage and recommend optimization strategies to reduce cost, improve utilization, and align licensing with business needs.
• Governance Best Practices Implementation: Design and enforce governance models for Teams, SharePoint, and OneDrive including naming conventions, lifecycle management, access controls, and information architecture.
• Integration Ecosystem Support: Support integration of Microsoft 365 with third-party tools, identity systems (Azure AD / Entra ID), and line-of-business applications used by customers.
• Knowledge Management Continuous Improvement: Maintain internal knowledge bases, standard operating procedures (SOPs), and lessons learned to improve service delivery and operational efficiency.

Pre-Requisites

1. 3 plus years of hands-on experience in Microsoft 365 administration and support.
2. Deep knowledge of M365 services (Teams, SharePoint, Exchange).
3. Experience in a client-facing or customer-success role, preferably in IT services, MSPs or SaaS environments.
4. Advanced Excel skills, including pivot tables, formulas, and data analysis.
5. Proven ability to troubleshoot and resolve technical issues, often in second-line support roles.
6. Strong interpersonal skills for stakeholder management and training.
7. Bachelor s degree in computer science, Information Technology, Engineering, or a related discipline.
8. Relevant post-graduate certifications or diplomas in Cloud Computing or Microsoft technologies are an advantage

Required Skills

• Microsoft Licensing
• Microsoft 365 support
• One Drive Administration
• M365 migration
• Sharepoint administration
• Exchange Online
• Microsoft 365 administration
• Power Automate
• Microsoft teams administration