Senior Information Technology Service Management Consultant

Birlasoft; Dadri; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

A leading IT services company is seeking a Senior Information Technology Service Management Consultant with 6-8 years of experience in ServiceNow development and implementation. The role involves leading the customization and design of the ServiceNow platform to enhance business operations while collaborating with diverse stakeholders. A Bachelor's degree in a relevant field and strong problem-solving skills are required. This full-time position is hybrid in nature.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• 6-8 years of experience in ServiceNow development.
• ServiceNow Implementation Certified – ITSM HRSD.

Responsibilities

• Lead design, development, and customization of ServiceNow platform.
• Gather requirements for ServiceNow implementation.
• Create user stories for the technical team.

Skills

ServiceNow Development

IT Service Management (ITSM)

JavaScript

Problem Solving

Customer Communication

Education

Bachelor’s degree in computer science or Information Technology

Tools

ServiceNow REST/SOAP Web services

Configuration Management Database (CMDB)

Job description

Overview

Join to apply for the Senior Information Technology Service Management Consultant role at Birlasoft.

About the Job – We are seeking an experienced SNOW Developer who can lead the design, development, and customization of the ServiceNow platform to streamline business workflows and IT operations.

Job Title - Senior ServiceNow Developer

Educational Background: Bachelor’s degree in computer science, Information Technology, or related field.

Mode of Work- Hybrid

Experience Required - 6-8 years

Responsibilities

• Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
• Specialization in designing solutions on ServiceNow platform basis the customer need
• Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
• Experience in creating user stories or work breakdown structures to enable the technical team to work upon deliverables
• Experience in ITSM, HRSD and Portal development and design
• Experience in tracking work items and reporting the progress to different stakeholders
• Experience in handling escalations from within the team as well as project stakeholders
• Know how to conduct requirement gathering for ServiceNow implementation
• Experience in conducting Technical Reviews, End User Trainings
• Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt. Problem Mgmt. Change Mgmt. Release Mgmt Service Request Service Portal Service Catalog Asset and User Set up
• Strong development experience in ServiceNow REST/SOAP Web services, Java scripting, etc.
• Experience in configuration of CMDB Asset Mgmt and Orchestrations for SW Dist
• Expertise in setting up ServiceNow ITBM Project Portfolio, Demand, Resource and Finance
• Expertise in designing ServiceNow Reports and setting up Performance Analytics
• Experience in creating custom processes, custom third-party integrations, and custom applications
• Demonstrate an awareness of Best Practices of ServiceNow implementation
• Ability to work, lead and manage a global team
• Experience in project management and understanding of the contracts, etc. to lead the project delivery
• Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Good English communications skill to communicate effectively with team members and customers
• Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team
• Experience in setup of ServiceNow integration LDAP/SSO Email Chat etc
• Experience & Knowledge of Domain separation implementation
• Experience in Data segregation
• Certifications: ServiceNow Implementation Certified – ITSM HRSD

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting