Senior Hospitality Manager

Symbiosis Centre for Distance Learning (SCDL); Pune District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Symbiosis Centre for Distance Learning (SCDL) is seeking a senior manager to oversee the University's hospitality operations, including hostels, guest houses, housekeeping, facility management, and food & beverage services.

You will lead teams across guest services, F&B, housekeeping, linen, and vendors, ensure compliance with safety standards, manage budgets, and drive service excellence during events and admissions.

Qualifications

• Bachelor's Degree/Diploma in Hotel Management or related field.
• 8–12 years of relevant experience in hotel, hospitality or facility management.
• Strong operational and team-management capabilities.

Responsibilities

• Manage hospitality operations across campus and residential facilities.
• Oversee Guest House operations including allocation, reservations and VIP hospitality.
• Lead housekeeping to maintain cleanliness and hygiene standards.
• Supervise cafeteria, mess, catering, pantry and other F&B operations.
• Ensure food quality, safety, service standards, and cost control.
• Coordinate with Facility Management, Engineering, Security and Administration.
• Monitor maintenance, utilities, waste management, laundry, and support services.
• Lead hospitality, housekeeping, F&B and outsourced manpower teams.
• Manage vendors/contractors and SLAs, inventory and consumables.
• Control costs, reduce wastage and optimize resources.
• Address concerns of students, faculty, staff, guests and VIPs promptly.
• Develop SOPs, checklists, service standards and QA processes.
• Ensure food safety, fire safety, health and university policies.
• Coordinate hospitality for events, conferences and convocations.
• Demonstrate leadership, communication, problem-solving and stakeholder management.

Skills

Leadership

Communication

Problem-solving

Vendor-management

Team-management

Education

Bachelor's Degree/Diploma in Hotel/Hospitality Management

Job description

Job Summary

Responsible for managing the University's hospitality operations, including hostels, guest house, housekeeping, facility management, and food & beverage services, ensuring high standards of service, hygiene, safety, and operational efficiency.

Role & responsibilities

1. Manage overall hospitality operations across the University campus and residential facilities.


2. Manage Guest House operations, room allocation, reservations, guest services, and VIP hospitality.


3. Lead housekeeping operations and maintain excellent cleanliness, hygiene, and sanitation standards.


4. Manage cafeteria, mess, catering, pantry, and other Food & Beverage operations.


5. Ensure food quality, hygiene, service standards, menu planning, and cost control.


6. Coordinate with Facility Management, Engineering, Security, and Administration teams.


7. Monitor maintenance, utilities, pest control, waste management, laundry, and support services.


8. Lead hospitality, housekeeping, F&B, and outsourced manpower teams effectively.


9. Manage vendors and contractors and ensure adherence to SLAs and quality standards.


10. Monitor inventory, linen, amenities, food supplies, equipment, and consumables.


11. Control operational costs, minimize wastage, and optimize resource utilization.


12. Handle student, faculty, staff, parent, guest, and VIP concerns and ensure timely resolution.


13. Develop and implement SOPs, checklists, service standards, and quality-control processes.


14. Ensure compliance with food safety, fire safety, health, hygiene, and University policies.


15. Coordinate hospitality arrangements for conferences, seminars, convocations, admissions, and University events.


16. Strong leadership, communication, problem-solving, vendor-management, and stakeholder-management skills are essential.

Preferred candidate profile

1. Qualification: Bachelor's Degree/Diploma in Hotel Management, Hospitality Management, Facility Management, or a related field.


2. Experience: 8 to 12 years of relevant experience in the Hotel, Hospitality, Facility Management, or Institutional sector.


3. Candidates from the Hotel/ Hospitality Industry with strong operational and team-management experience are preferred.