Senior Helpdesk Executive

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 420,000 - 660,000; Full time

Job summary

Jones Lang LaSalle in Bengaluru, KA, invites applications for a Sr. Helpdesk Executive in Ground Transport Operations. The role focuses on delivering client satisfaction, handling employee queries, and live tracking of trips using the company’s technology tools.

You will respond to calls and emails, coordinate vehicle deployment, and ensure safety and timely service. The ideal candidate has technical hands, strong organizational skills, attention to detail, and excellent verbal and written

Qualifications

• Technical hands and comfort with technology tools used daily.
• Strong organization, time management and prioritization.
• Attention to detail in handling queries, reports and data.
• Good communicator with clear spoken and written English.
• Fluency in English; Kannada and Hindi are advantageous.
• Kannada and Hindi language skills are a plus.

Responsibilities

• Delivery of client satisfaction through timely, accurate responses.
• Receiving calls and providing the right information based on queries.
• Replying to emails with appropriate, clear guidance.
• Live tracking of inbound and outbound trips and events.
• Accommodating ad hoc requests and maintaining reports.
• Responding to negative feedback with initial mailer and follow-up.
• Updating clients on incidents, delays, and safety alerts.

Skills

Tech-savvy

Tech tools

Organization

Attention to detail

Communication

English fluency

Kannada

Hindi

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Sr. Helpdesk Executive Ground Transport Operations

What this job involves

• Delivery of Client Satisfaction
• Receiving calls and providing right information to the employee based on the query
• Replying to the mail as per the employees query
• Live tracking of trips ( inbound /Out bond)
• Accommodating Adhoc/unregister request and maintaining report
• Responding to the APP negative feedback by sending first mailer and follow up with closer
• Updates to client on incidents, accidents, traffic and delay communication
• Assist medical request on high priority
• Cross check on vehicle deployment, sequence, and timings
• Live track on CC TV footage and communicating the team if any issue
• Vehicle tracking for sanitization
• Ensuring vehicle reaching first point on time undefined
• Achieving Safety aspects
• Tracking the Escort availability trips with female employee first pickup/last drop during night hours
• Monitoring the all the vehicles trip closure through technology tool
• Monitoring and action on the live security dash board alerts likeDevice not reachable,Employee GEO fence violationvehicle over speeding,SOS alerts stoppagesingle women travelling aloneVehicle stoppageundefined undefined undefined
• Consolidating the security dash board alerts with supporting documents ( Mails and call log )
• Preparing call logs on daily basis and consolidating the report on monthly basis
• Preparing No show report and sharing it to employees on daily and weekly basis
• Preparing Adhoc report and sharing it to employees ( Out bound )
• Sending OTA report to client on hourly basis
• Maintaining lost and found report and sending mails to employees with closer
• Maintaining employees issue tracker on daily basis
• Maintaining MIS device and APP issue tracker
• Maintaining Drivers RTO report
• Maintaining business/inter office/metro and suburban shuttle reports
• Maintaining drivers temperature thermal check reportLogout trip closer reportsVehicles GPS panic alert reportTemp ID drivers RTO clearance report and sharing it to wellness team and OGS team undefined
• Putting best practices in place

Teamwork should also be one of your strongest points, as you'll work with a team to ensure that all performance targets set out in the KRA are being met.

Requirements

• Technical hands
• Knowledge and penchant for using technology tools in delivering day-to-day tasks
• Excellent Organization, Time Management & prioritizing skills
• Attention to detail
• Good communicator
• Do you have a fluent of spoken and written English language? Can you communicate your colleagues, clients and vendors?
• Added advantage will be knowing Kannada , and Hindi

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site - Bengaluru, KA

Scheduled Weekly Hours: 0

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

For further information, visit jll.com.