Assistant Manager -Soft Services

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Jones Lang LaSalle Incorporated (JLL) in Bengaluru, India, seeks an experienced Facilities/Operational Oversight professional for on-site management of ROI facilities. You will oversee daily operations, vendor contracts, and building systems to ensure safety, comfort, and efficiency.

The role includes coordinating maintenance, space planning, office moves, audits and cost reporting, while managing staff and service partners. A strong emphasis on health, safety and compliance is essential.

Qualifications

• Experience leading facilities/operational teams in large corporate environments.
• Ability to manage multiple vendors and contracts while ensuring service quality.
• Strong understanding of health, safety, and compliance requirements.

Responsibilities

• Manage the daily operations of ROI facilities, ensuring functionality, safety, and efficiency.
• Coordinate maintenance, space planning, and office moves.
• Oversee building systems including HVAC, plumbing, electrical, and safety systems.
• Manage budget utilization, pass-through, and CAPEX requirements.
• Obtain approvals based on quotations and requirements.
• Oversee vendor management and service partners for technical, housekeeping, pest control, pantry services.
• Update attendance and cost sheets; submit Monthly Management Reports (MMR).
• Follow up with Salesforce for timely payments.

Skills

Facilities management

Vendor management

Budget management

Health & safety

Staff management

Operational oversight

Tools

Salesforce

CMMS

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Operational Oversight

• Manage the daily operations of ROI facilities, ensuring functionality, safety, and efficiency
• Support the team to get the basic support to get the IT infra, Field glass access and profile creation in client system, laptop etc.
• Coordinate maintenance, repairs, space planning, and office moves
• Oversee the functioning of building systems including HVAC, plumbing, electrical, and safety systems

Financial&Budget Management

• Manage budget utilization, pass-through, and CAPEX requirements.
• Obtain approvals based on quotations and requirements.

Vendor&Service Partner Management

• Oversee vendor management, ensuring service efficiency and quality.
• Manage service partners, including technical, housekeeping, indoor plants, pest control, and pantry services.
• Ensure AMC (Annual Maintenance Contract) renewals with proper inclusions and exclusions.
• Ensure PNC (Preventive Maintenance Contract) renewals with proper negotiation and comparison.
• Conduct monthly system reviews with service vendors to enhance service levels.

Facility&Infrastructure Management

• Oversee all infrastructure-related activities.
• Ensure smooth coordination and execution of building-related activities.
• Monitor and support staff in their core functional areas.
• Supervise technical and soft services.

Health, Safety, and Compliance

• Ensure compliance with health and safety regulations.
• Coordinate internal and external audits during scheduled visits.
• Conduct and coordinate evacuation drills as per client requirements.
• Act as a member of the Emergency Response Team (ERT) during crises.

Operational&Quality Control

• Maintain quality control by ensuring cleaning, upkeep, and safety standards.
• Review and manage technical and housekeeping services monthly.
• Ensure all shutdown activities are properly executed across locations.

Staff&Manpower Management

• Manage manpower for all third-party vendors (e.g., Colliers, Apollo, Dusters, etc.).
• Ensure timely processing of support staff payments.
• Ensure all CI staff attend back-office training sessions.

Documentation&Reporting

• Update attendance and cost sheets regularly.
• Submit Monthly Management Reports (MMR) to clients upon request.Follow up with Salesforce for timely payments.

Location: On-site – Bengaluru, KA

Scheduled Weekly Hours: 48

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise.

Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.