Senior Global Account Manager

FieldAssist; Gurugram District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

FieldAssist in India seeks a Senior Global Account Manager to own and grow strategic global accounts through strong relationships, retention, upsell, cross-sell, and expansion across markets and business units.

The role demands 6–10 years in global or enterprise account management, a proven track record of retaining key clients, expanding revenue, and negotiating renewals, pricing, and contracts, while coordinating delivery with cross-functional teams and traveling as required.

Qualifications

• Bachelor's degree with 6 to 10 years of experience in Global, Strategic, Enterprise, or Key Account Management.
• 3+ years of experience managing large global or multinational enterprise accounts.
• Proven track record of account retention, upselling, cross-selling, and revenue expansion.
• Strong experience managing senior/C-level stakeholders across business, IT, finance, and procurement.
• Strong commercial acumen with experience in renewals, pricing, contracts, and negotiations.
• Ability to build data-driven business cases, quantify ROI, and communicate value to customers.
• Experience in B2B SaaS, FMCG/CPG, retail, or retail-tech is preferred.
• Strong business communication, executive presence, and stakeholder management skills.
• Comfortable working across countries, cultures, and time zones with willingness to travel.

Responsibilities

• Own the end-to-end relationship and growth of strategic global accounts.
• Drive account retention, renewals, upsell, cross-sell, and expansion across markets and business units.
• Own the account ARR target and build a clear, data-driven expansion plan.
• Develop and communicate the value story, including ROI and business cases linked to client outcomes.
• Manage commercial discussions including renewals, pricing, MSAs, SOWs, and SLAs.
• Build strong relationships with senior and C-level stakeholders across business, IT, finance, and procurement.
• Identify and develop new opportunities across markets, modules, and business units within existing accounts.
• Orchestrate Field Assist's delivery, product, and support teams to ensure customer success.
• Maintain a strong account plan with disciplined MBR/QBR cadence and accurate forecasting.
• Use AI-powered agents and data insights to monitor account health, identify risks, and uncover growth opportunities.

Skills

Global accounts

Strategic accounts

Enterprise accounts

Key accounts

Relationship mgmt

Negotiation

Renewals

Upselling

Cross-selling

ROI analysis

Stakeholder mgmt

Executive presence

Travel

Education

Bachelor's degree

Job description

We are looking for a Senior Global Account Manager (Senior GAM) who will be responsible for owning and growing strategic global accounts through strong customer relationships, retention, upsell, cross-sell, and expansion across markets and business units.

Key Responsibilities

• Own the end-to-end relationship and growth of strategic global accounts
• Drive account retention, renewals, upsell, cross-sell, and expansion across markets and business units
• Own the account ARR target and build a clear, data-driven expansion plan
• Develop and communicate the value story, including ROI and business cases linked to client outcomes
• Manage commercial discussions including renewals, pricing, MSAs, SOWs, and SLAs
• Build strong relationships with senior and C-level stakeholders across business, IT, finance, and procurement
• Identify and develop new opportunities across markets, modules, and business units within existing accounts
• Orchestrate Field Assists delivery, product, and support teams to ensure customer success
• Maintain a strong account plan with disciplined MBR/QBR cadence and accurate forecasting
• Use AI-powered agents and data insights to monitor account health, identify risks, and uncover growth opportunities

Required Skills & Qualifications

• Bachelors degree with 6 to 10 years of experience in Global, Strategic, Enterprise, or Key Account Management
• 3+ years of experience managing large global or multinational enterprise accounts
• Proven track record of account retention, upselling, cross-selling, and revenue expansion
• Strong experience managing senior/C-level stakeholders across business, IT, finance, and procurement.
• Strong commercial acumen with experience in renewals, pricing, contracts, and negotiations
• Ability to build data-driven business cases, quantify ROI, and communicate value to customers
• Experience in B2B SaaS, FMCG/CPG, retail, or retail-tech is preferred
• Strong business communication, executive presence, and stakeholder management skills
• Comfortable working across countries, cultures, and time zones with willingness to travel