Senior Fraud Officer

HSBC Holdings plc; Bengaluru; Sur place; INR 900 000 - 1 500 000; Plein temps

Résumé du poste

HSBC Holdings plc in Bengaluru seeks a Senior Fraud Officer to monitor transactions, identify suspicious patterns and lead investigations with rigour and integrity.

You will collaborate with IT, security and operations to prevent fraud, document findings, and propose improvements to processes while upholding data confidentiality and regulatory compliance.

The role requires Graduation or higher, knowledge of Fraud Detection, and the ability to work under pressure in a 24/7 environment.

Qualifications

• Minimum Graduation or higher degree.
• Knowledge of Fraud Detection(E)
• Strong leadership and Blended Voice handling
• Excellent verbal and written communication
• Ability to meet tight deadlines
• Ability to multi-task and work under pressure
• Willingness to work 24/7

Responsabilités

• Monitor transactions and accounts to identify suspicious patterns.
• Investigate suspected fraud cases and gather evidence.
• Collaborate with IT, security, operations, and law enforcement to address fraud.
• Provide recommendations to improve fraud prevention strategies.
• Uphold ethical conduct and data confidentiality.

Connaissances

Fraud detection

Leadership

Communication

Problem solving

Learning agility

Deadline management

Organization

Interpersonal skills

Decision making

Self-driven

24/7 flexibility

Multi-tasking

Process improvement

Formation

Graduation or higher

Description du poste

Job Title: Senior Fraud Officer

• The working environment is professional, and the incoming individual will have to meet the work-related challenges with the same zeal, and is expected to perform the following tasks:
• Analyze: Monitor transactions and accounts, identifies suspicious patterns, flags potential fraud, and conducts investigations.
• Investigate: Focus on in-depth investigation of suspected or confirmed fraud cases, gathering evidence, interviewing customer, and preparing detailed notes and case outcomes.
• Prevention: Needs to specialize in specific areas like Fraud (Detection) with customer service experience, handling inquiries about fraud issues, and interacting with customers to verify information or explain security measures.
• Recovery/Loss recording: Will contribute towards the recovery/loss recording process and fraud Ledger reconciliations.

In this role, you will:

• Monitoring and analysis: Observing customer and transactional data to identify unusual patterns or activities indicative of fraud.
• Investigation: Conducting research and analysis into flagged transactions and potential fraud cases.
• Recommendations: Suggesting improvements to fraud prevention strategies, systems, and procedures based on findings and analysis.
• Collaboration: Working with other teams, including IT, security, operations, and law enforcement, to address fraud effectively.
• Continuous learning: Staying abreast of evolving fraud techniques, industry trends, and regulatory changes.
• Ethical conduct: Upholding ethical and legal standards, maintaining data confidentiality, and ensuring investigations are conducted with integrity.
• Risk: Able to demonstrate adherence to, internal controls and will implement the Group compliance policy by adhering to all relevant processes/procedures.
• Service: To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues, account management in a professional manner (where applicable).
• Ownership: Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.

To be successful you will:

• Minimum Graduation or higher degree.
• Knowledge of Fraud Detection(E)
• Strong leadership skills – to be able to control the call with customers in a Blended Voice environment (E)
• Excellent communication skills both verbal and written (E)
• Knowledge of, and experience in problem solving techniques (E)
• Ability to learn quickly and transfer knowledge appropriately (E)
• Ability to meet tight deadlines (E)
• Strong organization and planning skills along with the ability to handle capacity and MI reporting (E)
• Ability to build rapport with, and relate to a wide range of people (E)
• Decision making based on experience, judgement, and Fraud Operations process knowledge (E)
• Self-Driven (E)
• Flexibility to work 24/7 working environment in line with business requirements (E)
• Ability to multi-task and work under pressure (E)
• Ability to challenge the norm and to identify innovative solutions to improve processes and procedures (D)
• Specific Skills (If Any)
• All applicants must have successfully completed their probation period.
• Employees must meet performance and behavioural standards as defined in the policy.
• Proven ability to prioritise workload effectively in line with business priorities.
• Reporting and MS Office skills
• Knowledge of overall Fraud Operations
• Operates effectively across cultures and in multi-cultural diverse work environments.
• Experience of working with multiple regional teams’ desirable.

Hsbc.Com/Careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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