4399149-Senior Executive

EXL Talent Acquisition Team; Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

EXL Talent Acquisition Team in Gurgaon seeks a Fraud Detection Specialist to join our Fraud Operations team. The role covers reviewing lending and credit card applications, fraud referrals, and monitoring activity to protect customers and the company.

You will handle inbound/outbound calls, gather information, and support management in adopting risk controls. A background of 1+ year in fraud/risk and strong communication are preferred, with reliable shift-work ability.

Qualifications

• Bachelor's degree required.
• 1+ year in fraud and risk roles including bank account, cheques and card fraud.
• 6 months to 1 year in customer service for fraud and risk calls.

Responsibilities

• Conducts reviews and inquiries on identified and suspicious accounts within specified systems.
• Completes inbound/outbound calls and takes appropriate action based on results.
• Analyzes potentially fraudulent activity to minimize loss to the organization.
• Coordinates cross-functional communication to resolve fraud situations and provides recommendations.
• Interacts with members reporting fraud activity and provides timely updates.
• Enters and maintains case details and escalates to supervisor as needed.

Job description

Position Title, Responsibility Level: Senior Executive Function: Operations Reports to Assistant Manager – Operations Permanent/ Temporary: Permanent Span of Control – Nil Location: Gurgaon- C-61 Fraud Detection Specialist.

We are seeking talented and self-motivated Fraud Detection Specialist to join our Fraud Operations team. Our candidate will be responsible for all aspects of reviews as it relates to lending and credit card applications, account openings, fraud referrals, and the review of transactional activity; inbound/outbound calls to confirm activity; advising and assisting Management in making and implementing strategic decisions and objectives; and driving business objectives.

Role Should have 1+ years’ experience in a fraud and risk related role which includes Fraud prevention on bank accounts, cheques and cards fraud. Should have 1+ years’ experience of customer service for fraud and risk related Inbound/outbound calls. Reviewing and verifying fraud related requests. Analyzing customer accounts, products and debit/credit card risk and requesting or inquiring for additional information as necessary through outbound calls.

Responsibilities

• Conducts reviews and inquiries on identified and suspicious accounts within the specified systems
• Completes Inbound/Outbound calls and take appropriate action based upon results.
• Analyzes and reviews potentially fraudulent activity, to ensure minimal loss to the organization.
• Coordinates cross-functional communication, to resolve fraud situations and provides recommendations to resolve fraud
• Interacts with members, as needed, who are reporting fraudulent activity
• Reviews suspicious documentation submitted for new accounts
• Compiles information from multiple channels and determine which accounts need to be restricted and what departments need to be contacted
• Enters and maintains accurate case detail notes for all alerts received and reports type of fraud on each occurrence
• Provides escalation and updates to supervisor regarding alerts worked
• Responds promptly and exercises exceptional communication skills in an effort to optimize each contact with members, partners and external vendors/banks
• Ensures compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced member satisfaction
• Fosters a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls

Performance parameters: Productivity Quality / Accuracy Turn Around Time and Cycle Time of work assigned Process Improvement initiatives Domain expertise and certifications scores Schedule adherence, Punctuality and Discipline

Organizational Relationships

Reports To: Assistant Manager

Desirable Skills

Attention to detail Commitment and drive for results Questioning, reasoning and analytical Adaptable and Flexible Requires shift-work, including weekends, non-business hours and holidays

Business Etiquette and Technical Skills

Basic strong internet research, Google Docs, and overall PC skills

Typing Speed

30 words with high accuracy

Soft Skills

Strong team player Ability to communicate correctly (grammatically and contextually correct) and clearly. Good business writing skills High accuracy at work Self-Discipline, Listening, Patience

Education Requirements and Work Experience

Bachelor's degree required. Exceptional English Comprehension Skills Should have 1+ years’ experience in a fraud and risk related role which includes Fraud prevention on bank accounts, cheques and card fraud. Should have 6 months to 1 year experience of customer service for fraud and risk related Inbound/outbound calls.