Analyst

HSBC Holdings plc; Hyderabad; On-site; INR 600,000 - 1,100,000; Full time

Job summary

HSBC Holdings plc in India seeks an Analyst to manage end-to-end remediation activities and ensure timely, accurate processing. You will work with tax teams and various stakeholders to resolve bottlenecks, while maintaining confidentiality and compliance with audit requirements.

The role requires a bachelor’s degree, strong English communication, and flexibility to work in night shifts as needed. HSBC emphasizes equal opportunity and professional development within a diverse environment.

Qualifications

• Bachelor’s degree or equivalent experience per E requirements.
• Proficient in MS Excel, MS Word; Lotus Notes familiarity.
• Excellent English communication, both written and verbal.
• Willingness to adapt to changing objectives and procedures.
• Ability to balance quality with high volumes; quick learner.

Responsibilities

• Manage requests timely and accurately; participate in end-to-end remediation to improve client experience.
• Adhere to Performance Level Agreements.
• Collaborate with Lines of Business/Tax Teams to resolve bottlenecks quickly.
• Support stakeholders and other teams to vet new business requests efficiently.

Skills

Communication

MS Excel

MS Word

Lotus Notes

Flexibility

Problem solving

Education

Bachelor’s degree or equivalent

Tools

MS Excel

MS Word

Lotus Notes

Job description

Job title: Analyst

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Impact on the Business/Function

• Managing requests assigned in a timely and accurate manner and contributing towards undertaking end to end remediation process to enhance positive client experience.
• Aligning efforts and Adhering to all Performance Level Agreements
• Targeted involvement in Completing other related duties as assigned.
• Work and collaborate closely with Lines of Business/Tax Teams to ensure bottlenecks are resolved efficiently and in timely manner.

Customers / Stakeholders

• Proactively develop understanding of the business and product area thus creating a knowledge base within process
• Work closely with all stakeholders to develop and vet new business requests in an efficient and timely manner, thereby enhancing performance, quality, and accuracy and reducing TAT.
• Working closely with the Assistant Managers and Quality Checking Analysts providing support and coverage as appropriate

Operational Effectiveness & Control

• Identify, analyse and respond on issues and queries accurately by following the standards, procedures, policies and group guidelines
• Perform activities and meet quality parameters defined in for the process.
• Understand and assess feedback to ensure errors are not repeated.
• Adhere to the compliance/ audit requirements set and communicated by the GSC Management
• Maintain confidentiality of sensitive information of users; ensure breach of confidentiality is immediately bought to the attention of the line manager.

Leadership & Teamwork

• Ability to work with tight deadlines and under pressure.
• Crisis management and process team meetings. Provide support and guidance to your peer group/share best practices to meet process/department objectives.
• Own the profile management of requests assigned.
• Should be an active team player.
• Liaise with different teams as required to onshore /offshore to resolve queries, if any.

To be successful you will:

Functional Knowledge

• A bachelor’s degree or with equivalent industry/functional experience (E)
• Computer literate and ability to work on basic applications like MS Excel, MS Word and Lotus Notes (E)
• Excellent Communication skills in English – written and verbal (E)
• Ability to be flexible and willing to change along with changes in corporate and department objectives in addition to recommending changes to assist in meeting these objectives. (E)
• Ability to balance quality and quantity (volumes) with primary focus on quality. (E)
• Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal training. (E)
• Is self-motivated, pragmatic - sense of urgency is a must.
• Additional Information / Specific Skills (If Any):
• FATCA & CRS knowledge(D)
• Need to build strong product knowledge across various projects and Lines of Business to ensure successful migration / performance of the processes.
• The most significant challenge in the role is ensuring the highest standards of customer service in terms of timeliness and customer experience, as these are key services that also differentiate the bank’s offerings to customers and will accordingly impact customer loyalty and future business customer intend to do with HSBC.
• To fully understand the existing regulatory environment and processes of the business and impact on day-to-day activities.
• To be aware of changes in the policies and procedures which will impact performance/process.

Others/Challenges

• Flexibility to work in night shift (E)
• Willing to work a flexible schedule to accommodate business needs.

Hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”"

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