Account Checker

HSBC Holdings plc; Bengaluru; On-site; INR 260,000 - 420,000; Full time

Job summary

HSBC Holdings plc in Bengaluru is looking for an Account Checker to perform audits and ensure compliance with KYC/AML and due diligence standards. You will support the account opening process, review documents, and help maintain internal controls while collaborating with operations teams.

The role requires graduate-level education, strong English communication, and the ability to work with numbers and reports. Flexibility to work shifts and a proactive, problem-solving approach are valued.

Qualifications

• Graduate in any discipline with good communication skills.
• Experience or exposure to International Account opening inbound processes.
• Knowledge of KYC, AML and due diligence procedures.
• Excellent written and verbal English communication.
• Ability to interpret numeric data and prepare reports.
• Basic computer literacy and willingness to work shifts.

Responsibilities

• Conduct regular audits for quality monitoring and reporting.
• Meet productivity and quality targets as defined.
• Interpret and implement instructions accurately.
• Audit files and ensure compliance with procedures.
• Ensure account opening processes follow manuals and updates.
• Collaborate with Operations on QA and improvement areas.

Skills

Account opening (Inbound)

KYC/AML

English communication

Business writing

Numerical data interpretation

Basic computer skills

Shift flexibility

Education

Graduate in any discipline

Job description

Job Title: Account Checker

• Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.
• Ensure that the productivity, efficiency (work rate) and quality levels are achieved as per the standards set for the process.
• Demonstrate ways to improve customer service, increase productivity and quality
• Assist line manager/supervisor with managing day-to-day operations and support peers on process
• Participate in team meeting / team activities and work towards sustaining team spirit.
• Support achievement of team objectives
• Foster/coach and assist development of Account Opening Officers
• Proactively identify issues, if any, and escalated.
• Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.
• To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.

In this role, you will:

• Conduct regular Audits for Quality monitoring and reporting using available tools/SOP/knowledgebase/supervisor support etc
• Meet targets on productivity and quality as per the targets and metrics defined for the process.
• Instructions/requests to be correctly interpreted, understood and implemented.
• All files to be audited/checked properly keeping in mind the procedure applicable for respective processes, audit and compliance requirements as well as the risks involved
• Ensure that the process related procedures are implemented and followed by the Account Opening Officers as per the process manuals and any procedural updates implemented as required, once cascaded.
• Gain complete / end-end process knowledge
• Collaborate with Operations management to guide on Quality Assurance Knowledge / health / Improvement areas etc.
• MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales
• To help the process/team maintain HSBC internal control standards as described by group audit and compliance requirements.
• Ensure that fraud/errors/irregular transactions (if any) are identified and escalated in accordance to the procedures in a timely manner.
• Identify and escalated potential showstoppers
• Build professional relationships with colleagues in other areas
• Ensure that each work is completed in accordance with established procedures and standards.
• Ensure that the customer issues / problems are effectively investigated and resolved or appropriately referred with recommendations.
• Maintain equipment, systems and general work environment in good condition, adhering to all appropriate procedures.
• QCs in the process need to carry out the Mandatory 100% audit on all queues that require auditing on daily basis.
• All queues that require audit have to be audited 100% of the worked volumes for the day.

Management of Risk (GHR / FIM requirements)”

• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business has to apply.
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
• Ensure best in class service quality is delivered while facilitating a customer’s journey of extending global relationship with HSBC

To be successful you will:

ESSENTIAL

• Should be a graduate in any discipline
• Should have experience in International Account opening Inbound Process
• Good knowledge of KYC, AML and Due Diligence Process
• Excellent written and verbal communication skills in English.
• Ability to write good quality business letters, emails and reports.
• Ability to learn quickly and transfer knowledge appropriately. Ability to understand and interpret numeric data.
• Minimum, basic computer knowledge. Flexibility to work shifts.
• Demonstrate high energy; be PRO-ACTIVE, extremely positive and a highly effective problem solver,
• Ability to take complete ownership and facilitate end to end customer journey
• Fast learner and have a “can do” approach
• Needs to be adept and flexible to rapidly changing business, internal scenarios and unexpected events
• Ability to understand complex concepts and extract relevant information from extensive documentation quickly
• Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people.

DESIRABLE

• Good interpersonal skills with the ability to build and maintain working relationships with Business Partners / Stakeholders
• Strong Team Player with an ability to drive and motivate self and others
• Strong Analytical, reasoning and decision making skills
• Be flexible to work shifts/weekends/ work extended hours when required
• Zero leaves during training

Hsbc.Com/Careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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