Senior Finance Specialist

Luna Bearings; Pune District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Cornerstone OnDemand, Pune, India, is seeking a Senior Finance Specialist with French language proficiency to join the Global Shared Services (OTC Collections) team in Pune. The role focuses on overseeing daily collections operations, debt recovery, and maintaining customer satisfaction while handling a portfolio of Mexican customers.

You will manage calls, negotiate with customers and internal partners, support other collectors, and collaborate with Billing & Cash App teams.

Qualifications

• Education: B.com/MBA in finance or related field.
• Experience: 5+ years in similar roles, experience in O2C, collections in outsourcing/BPO industry.

Responsibilities

• Ensure prompt collections of outstanding balances per policy.
• Manage incoming calls; negotiate with customers and internal partners.
• Discuss disputed items, payment issues, and credit holds with customers and sales/support teams.
• Provide backup support for other collectors.
• Coordinate with billing & cash app team for collection issues.
• Maintain up-to-date logs of customer information.

Skills

French

English

Negotiation

Communication

Problem-solving

Team collaboration

Education

B.Com / MBA in Finance

Tools

Oracle

Salesforce

Excel

PowerPoint

Outlook

Job description

Job Title: Senior Finance Specialist - Language French.

Location: Pune India

Company Overview:

Cornerstone OnDemand (CSOD) is at a critically important juncture in the company's lifecycle. CSOD is the world's largest and most successful stand‑alone unified Talent Management company and one of the world's largest SaaS companies. The company is entering a phase of achieving scale and global expansion through continued relentless execution.

The position will be part of Global Shared Services team (OTC Collections) in Pune

Job Summary:

The Collector will oversee the daily operations of the collections department, ensure

prompt and efficient debt recovery while keep prominent levels of customer satisfaction.

This role involves managing a portfolio of Mexican customers. In this role you will...

Key Responsibilities:

• Ensure prompt collections of outstanding balances from customers according to Cornerstone credit & collections policy.
• Managing incoming calls, preferably around Credit & Collections. Negotiation with customers and Internal partners, dealing with collections, dispute management, account reconciliations, charges/payments.
• Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation.
• Support and be backup for other collector's associates.
• Collaborate closely with the billing & Cash app team lead about all collection's issues.
• Keep correct and up to date logs of individual customer information.

You've got what it takes if you have...

Education: B.com/ MBA in finance, or a related field.

Experience: 5+ years of experience in similar roles, experience in O2C, collections in an outsourcing/BPO Industry

Skills:

• Languages: Fluent or native in French.
• Strong understanding of collection processes and regulations.
• Interpersonal skills & strong problem-solving and decision-making abilities.
• Strong knowledge of MS office especially Excel, PowerPoint & Outlook.
• Advance English and good written and verbal communication skills to interact upward and cross functionally are necessary.
• Must be comfortable working in a global company across multiple time zones specially willing to work in US & EMEA time zone.
• Knowledge Required:Understanding of customer accounts and general business workflows, as well as basic accounting knowledge.
• ERP: Oracle, Salesforce would be beneficial. Highly involved user who maximizes the potential of a software and with prominent level of advanced excel skills.
• Interpersonal skills:
  • Capacity of fluent interpersonal communication and negotiation both with external and internal customers. Sense of ownership and responsibility.

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