Collections Specialist

Straatix Partners; Bengaluru; On-site; INR 450,000 - 900,000; Full time

Job summary

Straatix Partners LLP is seeking a Collections Analyst for CORE in Bengaluru. You will manage a portfolio of business accounts, drive payments, and reduce past-due obligations.

Collaborate with internal teams and clients; leverage analytical, communication, and organizational skills to resolve billing issues and maintain strong customer relationships. This role offers ownership of key accounts and growth within a dynamic environment.

Qualifications

• Experience in commercial, B2B collections.
• Ability to analyze financial statements and reconcile accounts.
• Detail-oriented with Excel data analysis.
• Experience with ERP systems and learning new platforms quickly.
• Strong communication and negotiation to manage difficult conversations.
• Ability to own responsibilities and meet deadlines.

Responsibilities

• Manage a portfolio of business customer accounts per SLAs.
• Review accounts and collection reports for timely payments.
• Initiate collection calls and build relationships with key contacts.
• Communicate updates and follow-ups on payment arrangements.
• Analyze and resolve billing problems, identify root causes.
• Review credit limits and delinquencies; advise management.
• Maintain documentation across portals and systems.
• Preserve a positive customer experience while collaborating with teams.

Skills

Accounts receivable

Analytical skills

Microsoft Excel

ERP systems

Communication skills

Negotiation skills

Time management

Ownership & accountability

D365 / Microsoft Dynamics

Tools

D365 / Microsoft Dynamics

Job description

We’re hiring a Collection Analyst for our client (Code Name: CORE) - CORE is a global provider of technology-enabled managed services specializing in accounts receivable and commercial collections solutions. As a Collections Analyst at CORE, you will manage a portfolio of business customer accounts, driving payment collections and organizing collection plans to reduce past due accounts and bad debt exposure.

You will collaborate closely with internal teams and clients, leveraging your analytical,

communication, and organizational skills to resolve billing issues and maintain positive customer relationships. This role offers the opportunity to take ownership of key accounts, contribute to financial operations, and support CORE's growth within a dynamic, entrepreneurial environment.

About the Client (CODE: CORE)

CORE operates in the financial technology and managed services industry, delivering innovative accounts receivable and commercial collections solutions to global clients. With a focus on

leveraging technology and deep industry expertise, CORE helps organizations optimize cash flow and manage complex collections portfolios. The company fosters a collaborative, growth-oriented culture that values accountability, continuous improvement, and customer-centricity.

Key Responsibilities

• Manage a portfolio of business customer accounts, following account-specific procedures and service-level agreements.
• Review and monitor assigned accounts and collection reports to ensure timely payments.
• Initiate collection calls to business accounts, build relationships with key contacts, and support strategic collections efforts.
• Communicate professionally with clients and internal stakeholders, providing timely updates and follow-ups on payment arrangements.
• Analyze, research, and resolve client billing problems and deductions, identifying root causes of account delinquency.
• Review credit limits, assess account delinquencies, and make recommendations to management.
• Maintain organized documentation across customer portals and internal systems.
• Preserve a positive customer experience, collaborate with cross-functional teams.

Required Skills

• Experience in commercial, business-to-business collections.
• Excellent attention to detail and ability to analyse financial statements, including account reconciliation experience.
• Proficient Microsoft Excel skills for managing and analyzing large data sets.
• Experience navigating enterprise systems (ERPs) and ability to learn new platforms quickly.
• Strong professional communication and negotiation skills, with the ability to build rapport and manage difficult conversations.
• Excellent time-management and organizational skills to prioritize tasks and manage multiple accounts.
• Critical thinking and problem-solving skills to identify and resolve issues effectively.
• Sense of accountability and ownership of responsibilities.

Nice to Have

• Broader knowledge of accounting principles, accounts payable, and procurement processes.
• Experience with D365 or Microsoft Dynamics software.
• Experience working in a geographic context or with European clients.

Why Join CORE (Code Name)

Join CORE to make a direct impact on client financial outcomes while developing your expertise in commercial collections and financial operations. You'll tackle complex challenges, collaborate with a supportive and ambitious team, and benefit from growth and learning opportunities in a dynamic, technology-driven environment. Experience a culture that values ownership, innovation, and continuous improvement.

About the Employment Model

Employer of Record ( Straatix EoR) : This position is offered through Straatix Partners under an Employer of Record (EoR) model for the client. The India GCC operates with the client’s engineering culture, innovation standards, and global operating model, ensuring seamless collaboration across teams worldwide. Straatix provides the operational framework, while the client drives the product vision, engineering strategy, and platform evolution.