Senior Facility Executive

JLL; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

JLL in Hyderabad is seeking a dedicated professional to deliver a seamless workplace experience by managing front-office operations, employee services, hospitality, and vendor coordination to boost satisfaction and operational excellence. You will oversee reception, pantry, housekeeping and visitor management, while coordinating employee engagement activities and leadership visits.

Responsibilities include maintaining facilities to a high standard, handling service requests with timely

Qualifications

• 5-7 years of experience in Workplace Experience, Facilities Management, Hospitality or Administration.
• Strong customer service and stakeholder management skills.
• Experience managing reception, pantry, housekeeping and employee support services.
• Ability to coordinate multiple vendors and workplace initiatives.
• Strong communication, organizational and problem-solving skills.
• Proficiency in MS Office and workplace management tools.

Responsibilities

• Manage day-to-day workplace experience services and employee support activities.
• Oversee reception, pantry, housekeeping, visitor management and hospitality services.
• Coordinate employee engagement activities, town halls and leadership visits.
• Ensure office facilities and amenities are maintained to a high standard.
• Manage service requests and ensure timely resolution of workplace-related issues.
• Monitor vendor performance and adherence to SLAs.
• Gather employee feedback and drive continuous service improvements.
• Support workplace safety, compliance, and emergency preparedness initiatives.

Skills

Customer service

Stakeholder management

Reception management

Pantry management

Housekeeping management

Vendor coordination

Communication

Tools

MS Office

Workplace management tools

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Role Summary

Responsible for delivering a seamless workplace experience through effective management of front-of-house operations, employee services, hospitality, workplace amenities, and vendor coordination to enhance employee satisfaction and operational excellence.

Key Requirements

• 5-7 years of experience in Workplace Experience, Facilities Management, Hospitality or Administration.
• Strong customer service and stakeholder management skills.
• Experience managing reception, pantry, housekeeping and employee support services.
• Ability to coordinate multiple vendors and workplace initiatives.
• Strong communication, organizational and problem-solving skills.
• Proficiency in MS Office and workplace management tools.

Key Responsibilities

• Manage day-to-day workplace experience services and employee support activities.
• Oversee reception, pantry, housekeeping, visitor management and hospitality services.
• Coordinate employee engagement activities, town halls and leadership visits.
• Ensure office facilities and amenities are maintained to a high standard.
• Manage service requests and ensure timely resolution of workplace-related issues.
• Monitor vendor performance and adherence to SLAs.
• Gather employee feedback and drive continuous service improvements.
• Support workplace safety, compliance, and emergency preparedness initiatives.

Key Deliverables

• High employee and visitor satisfaction scores.
• Timely closure of workplace service requests within SLA.
• Consistent quality of hospitality and workplace services.
• Successful execution of employee engagement events and executive visits.
• Vendor SLA compliance and service quality targets achieved.
• Safe, clean and well-maintained office environment.
• Continuous improvement in workplace experience and operational efficiency.

Location

On-site –Hyderabad, TS

Scheduled Weekly Hours

48

Job Tags

Hiring

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