Senior Facility Executive

Jones Lang LaSalle Incorporated; Bengaluru; On-site; INR 350,000 - 500,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Bengaluru is seeking a proactive Front of House/Reception Associate to manage the daily front desk and create a welcoming environment for staff and visitors.

You will coordinate with vendors, support the facilities team, and ensure high-quality service, safety, and cleanliness. The role requires excellent communication, organization, and a customer-centric mindset to uphold JLL’s standards.

Qualifications

• 3 years’ front-of-house or reception experience in corporate or hotel settings.
• Strong written and verbal English communication.
• Excellent time management and multitasking.

Responsibilities

• Manage front of house and reception operations.
• Coordinate with vendors and facilities teams.
• Provide prompt, courteous service to staff and visitors.
• Maintain a clean, safe, and welcoming reception area.

Skills

Customer service

Front of house

Communication

Tools

MS Office

Job description

JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.Job SummarySupporting the Facility Manager in overseeing daily site services. Communicating with vendors and escalating issues as necessary. Ensuring a safe, clean, and comfortable work environment.Key Roles and ResponsibilitiesYou will take ownership and manage the front of house experience, oversee the desired behaviours, help orient and settle new and visiting staff and support the facilities management team in providing a great workplace experience and provide the necessary support for business related events and community-based initiatives.In this role, you will bring your people focused skills including strong stakeholder management and relationship building, continuous engagement and communications as well as your ability to proactively support the needs of our staff, clients and business partners.You will be instrumental in ensuring the workplace delivers a great experience for visitors and staff, your ownership of the workplace by making sure you have happy customers in your community and your ability to proactively resolve queries and issues will be the cornerstone to your success in this role.Responsible for and manage the Customer Experience services within reception and workplace and how it impacts all Verizon employees and visitorsProactive communicator with all key influencers within JLL and VerizonLiaising with the team and other key stakeholders.Provide written reports and quality data as requiredSupport the operational 1FM Workplace Experience Survey NPSOwn your operational space to ensure a fantastic Service Journey for customers within your locationSupport the look and feel of the welcome area from a housekeeping, cleaning perspective both internally and externallyBe aware of all and any projects which are being undertaken within the portfolio which may have an impact on operational delivery, contract or Verizon risk.Ensuring full statutory and operational compliance is achieved in line with contract KPI’s.Ensure compliance with JLL and Verizon H&S processes and procedures, including internal and external audits.Actively participate and contribute to all team and management meetings.To ensure that customers are given a prompt and efficient service and expectations are consistently exceeded.To regularly monitor customer feedback and produce an appropriate action plan based on the results.To maintain an effective business relationship with the client by understanding their needs and transferring these into the location.To ensure that you deliver what you promise to the customer, client and team.To ensure that all agreed service objectives are met in line with client expectations.To be aware of changing needs of customers and adjust the service accordingly in line with global standardsTo ensure that all agreed service objectives are met in line with client expectations.To provide an excellent standard of client serviceSupport admin and financial support as and when requiredAny other duties required as part of the role as and when requestedPerson SpecificationsYou are passionate about people, providing them with great experiences. A natural \"people person\" with exceptional Customer Service skillsHas strong relationship building skills to be able to get to know, understand and respond to the needs of our staff and customersHigh attention to detailFlexible and proactiveAbility to react quickly and decisively when faced with a problem or issueTeam player, 3 years’ experience in working within a Front of House or Reception environment ideally gained within a corporate or hotel environmentAble to work off their own initiative and with minimal directionStrong team player with a commitment to support their colleaguesExceptionally organised and skilled in multi-taskingComputer Literate – good understanding and working knowledge of office software.Communication – good level written, oral communications skills. An influential communicator, with the ability to deliver clear and concise messages and identify mutually agreeable solutions.Proven track record of achievementAn ability to understand problems, its impact and provide resolutions in a timely mannerFeel empowered to take action and resolve issues quickly and thoughtfullyExcellent time management and organisational skillsAbility to work under pressure and to tight deadlinesSound like you? To apply, you need to beGood communicatorDo you have an excellent command of spoken and written English language? Can you communicate technical issues to less able colleagues, clients and vendors? If you said yes to these, bring your ambition and explore our world of possibility.What we can do for you:At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.About JLL –We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.