Senior Executive- Operations (International Sales)

Jaipur Rugs; Jaipur; Presencial; INR 446.000 - 781.000; Jornada completa

Descripción de la vacante

Jaipur Rugs is seeking a Sales Operations/Export Coordination professional to manage end-to-end international order execution from Jaipur. You will process orders, track shipments, coordinate with production, logistics, and finance, and ensure timely delivery while maintaining accurate records.

The role requires strong English communication, export documentation knowledge, and proficiency in Excel and ERP/CRM systems.

Formación

• Strong coordination and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Good understanding of international trade and export documentation.
• Proficiency in Microsoft Excel, PowerPoint, and ERP/CRM systems.
• Strong organizational and multitasking abilities.
• Detail-oriented with strong problem-solving skills.
• Ability to work in a fast-paced and collaborative environment.

Responsabilidades

• Coordinate end-to-end execution of international customer orders.
• Process sales orders and maintain accurate records in ERP/CRM systems.
• Monitor order status and ensure timely updates to customers and internal teams.
• Follow up with production, sourcing, and inventory teams to ensure adherence to delivery timelines.
• Serve as a primary point of contact for operational queries from international customers and sales representatives.
• Provide regular updates regarding order status, dispatch schedules, and shipment tracking.
• Resolve customer concerns by coordinating with relevant internal departments.
• Coordinate with logistics partners and freight forwarders for international shipments.
• Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and shipping documents.
• Support the International Sales team with quotations, product information, pricing sheets, and presentations.
• Assist in maintaining customer databases and sales reports.
• Track sales performance and prepare periodic MIS reports.
• Collaborate closely with Production, Planning, Procurement, Design, Finance, and Logistics teams.
• Facilitate smooth communication between international markets and internal stake holders.
• Escalate potential delivery or operational risks proactively.
• Generate order tracking reports and operational dashboards.
• Identify process improvement opportunities to enhance efficiency and customer experience.
• Maintain accurate documentation and records for audits and business reviews.

Conocimientos

Coordination

English communication

Export documentation

Excel & PowerPoint

ERP/CRM systems

Organization & multitasking

Attention to detail

Fast-paced environment

Educación

Bachelor's degree in Business Administration, Commerce, International Business, Supply Chain Management, or a related field

Herramientas

ERP/CRM systems

Descripción del empleo

Key Responsibilities

• Coordinate end-to-end execution of international customer orders.
• Process sales orders and maintain accurate records in ERP/CRM systems.
• Monitor order status and ensure timely updates to customers and internal teams.
• Follow up with production, sourcing, and inventory teams to ensure adherence to delivery timelines.
• Serve as a primary point of contact for operational queries from international customers and sales representatives.
• Provide regular updates regarding order status, dispatch schedules, and shipment tracking.
• Resolve customer concerns by coordinating with relevant internal departments.
• Coordinate with logistics partners and freight forwarders for international shipments.
• Prepare and review export documentation, including commercial invoices, packing lists, certificates of origin, and shipping documents.
• Support the International Sales team with quotations, product information, pricing sheets, and presentations.
• Assist in maintaining customer databases and sales reports.
• Track sales performance and prepare periodic MIS reports.
• Collaborate closely with Production, Planning, Procurement, Design, Finance, and Logistics teams.
• Facilitate smooth communication between international markets and internal stake holders.
• Escalate potential delivery or operational risks proactively.
• Generate order tracking reports and operational dashboards.
• Identify process improvement opportunities to enhance efficiency and customer experience.
• Maintain accurate documentation and records for audits and business reviews.

Required Skills

• Strong coordination and stakeholder management skills.
• Excellent verbal and written communication skills in English.
• Good understanding of international trade and export documentation.
• Proficiency in Microsoft Excel, PowerPoint, and ERP/CRM systems.
• Strong organizational and multitasking abilities.
• Detail-oriented with strong problem-solving skills.
• Ability to work in a fast-paced and collaborative environment.

Qualification

• Bachelors degree in Business Administration, Commerce, International Business, Supply Chain Management, or a related field.
• 2-5 years of experience in sales operations, export coordination, customer service, or international business operations.
• Experience working with international customers and export processes is preferred.