Senior Executive - Operations

DTDC Express Limited

Mumbai

On-site

INR 550,000 - 900,000

Full time

5 days ago

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Benefits offered by this job

Night shift

Job summary

DTDC Express Limited is hiring for a Senior Executive in its Control Tower function. The role focuses on end-to-end shipment monitoring, real-time tracking, and network performance to ensure on-time delivery and transit-time adherence.

You will coordinate with hubs, apex centres, branches, line-haul teams, and transport vendors to resolve issues. The position requires managing lane performance, vehicle schedules (STA/STD), and EDD breaches, while preparing daily MIS reports and dashboards to

Qualifications

Graduate with 2–4 years in logistics ops or control tower.
MBA/PGDM in Logistics or SCM preferred.
Advanced MS Excel and Power BI certifications preferred.

Responsibilities

Monitor shipment movement, vehicle schedules, and network in real time.
Track TAT, EDD compliance, missed connections, ageing, breaches.
Identify delays related to departures, hub processing, misrouting.
Conduct RCA and coordinate corrective actions.
Analyze lane-wise performance to improve transit time and compliance.
Prepare daily MIS reports and dashboards, escalation summaries.
Coordinate with cross-functional teams for timely issue resolution.
Follow up on action plans and monitor effectiveness.

Skills

Advanced MS Excel

Power BI

SQL

Dashboard monitoring

MIS reporting

Education

Bachelor's degree

MBA/PGDM preferred

Tools

BI tools

Excel skills

Job description

4 - 5 Years

DTDC Payroll

Job Description

Group Company:

#*Group Company*#

Designation:

Senior Executive

Responsible for end-to-end monitoring of shipment movement and logistics network performance to ensure timely connections, adherence to transit time (TAT), and on-time delivery commitments. The role involves real-time operational tracking, identifying shipment delays and exceptions, conducting root cause analysis (RCA), and coordinating with hubs, APEX centres, branches, line-haul teams, and transport vendors to resolve operational issues.

The position requires monitoring lane-wise performance, vehicle schedules (STA/STD), connection cutoffs, shipment pendency, and EDD breaches. The Senior Executive will analyse operational data and dashboards, prepare daily MIS reports, identify recurring bottlenecks, drive corrective and preventive actions, and support continuous improvement in network efficiency and service performance.

Primary Responsibilities:

Monitor shipment movement, vehicle schedules, and network performance in real time.
Track TAT, EDD compliance, missed connections, shipment ageing, and operational breaches.
Identify delays related to vehicle departures, hub processing, handover/takeover, offloads, and misrouting.
Conduct RCA and coordinate with relevant teams to implement corrective actions.
Analyse lane-wise performance and identify opportunities to improve transit time and connection compliance.
Prepare daily MIS reports, performance dashboards, and operational escalation summaries.
Coordinate with cross-functional teams to ensure timely resolution of shipment exceptions.
Follow up on action plans and monitor their effectiveness to prevent recurring issues.

Group Company:

#*Group Company*#

Designation:

Senior Executive

Office Location:

Chintamani Avenue

Position description:

Senior Executive, Control Tower (E-commerce Logistics)

Primary Responsibilities:

Monitor shipment movement, vehicle schedules, and network performance in real time.
Track TAT, EDD compliance, missed connections, shipment ageing, and operational breaches.
Identify delays related to vehicle departures, hub processing, handover/takeover, offloads, and misrouting.
Conduct RCA and coordinate with relevant teams to implement corrective actions.
Analyse lane-wise performance and identify opportunities to improve transit time and connection compliance.
Prepare daily MIS reports, performance dashboards, and operational escalation summaries.
Coordinate with cross-functional teams to ensure timely resolution of shipment exceptions.
Follow up on action plans and monitor their effectiveness to prevent recurring issues.

Additional Responsibilities:

Comfortable in working night shift

Reporting Team:

Command Centre Mid mile

Reporting Designation: Manager
Reporting Department: Command Centre

Educational qualifications preferred

Category: Graduate
Field specialization: Logistics & Supply Chain Management, Operations Management, Business Administration, or related fields
Degree: Bachelor's Degree (BBA, B.Com, B.Sc., B.Tech, or equivalent); MBA/PGDM in Logistics or Supply Chain Management preferred
Academic score: Minimum 50–60% aggregate or equivalent, as per company policy
Institution tier: Recognized university or accredited institution; Tier 1, Tier 2, or Tier 3 institutions acceptable depending on relevant experience and skills

Required Certification/s:

Advanced MS Excel certification preferred.
Certification in Supply Chain Management or Logistics Management preferred.
Power BI or other data analytics certification is an added advantage.

Required Training/s:

Control Tower Operations and Shipment Tracking.
Logistics Network Operations, TAT, and SLA Management.
Root Cause Analysis (RCA) and Corrective and Preventive Action (CAPA).
MIS Reporting, Dashboard Analysis, and Advanced Excel.
Exception Management and Escalation Handling.

Required Work Experience

Industry:

E-commerce, Express Logistics, Courier, Transportation, Supply Chain, or 3PL Logistics.

Role:

Control Tower Operations, Mid-Mile Operations, Line-Haul Monitoring, Logistics Coordination, Network Operations, or Shipment Performance Management.

Years of experience:

2–4 years of relevant experience in logistics operations, shipment tracking, or control tower operations.

Key Performance Indicators (KPIs):

On-time delivery and EDD compliance.
Transit Time (TAT) adherence.
Reduction in shipment breaches and ageing pendency.
Vehicle STA/STD adherence.
Connection compliance and reduction in missed connections.
Timely identification and resolution of shipment exceptions.
RCA completion and corrective action closure.
Accuracy and timely submission of MIS reports.
Improvement in lane-wise and network performance.

Required Competencies:

Analytical thinking and problem-solving.
Operational ownership and accountability.
Attention to detail and data accuracy.
Proactive monitoring and risk identification.
Cross-functional coordination and stakeholder management.
Decision-making under time constraints.
Effective communication and escalation management.
Ability to manage multiple priorities in a fast-paced environment.

Required Knowledge:

E-commerce logistics and end-to-end shipment lifecycle.
Mid-mile, line-haul, hub, APEX, and branch operations.
Logistics network routing and connection planning.
TAT, EDD, SLA, STA, STD, and shipment ageing concepts.
Shipment tracking systems and logistics dashboards.
Root Cause Analysis (RCA), exception management, and CAPA.
MIS reporting, operational KPIs, and performance analysis.
Basics of transport vendor management and capacity planning.

Required Skills:

Advanced MS Excel, including Pivot Tables, VLOOKUP/XLOOKUP, IF formulas, and data analysis.
Dashboard monitoring and MIS preparation.
Shipment-level tracking and exception identification.
Lane-wise performance analysis and breach investigation.
RCA documentation and corrective action follow-up.
Professional email writing and operational reporting.
Coordination with hubs, APEX centres, branches, and transport vendors.
Working knowledge of Power BI, SQL, or BI reporting tools is an added advantage.

Required abilities