Operations Executive (PRJ)

Blue Dart

Patna

On-site

INR 600,000 - 1,200,000

Full time

2 days ago

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Job summary

Blue Dart Express Ltd. is seeking a Service Centre Incharge – Operations to oversee end-to-end shift operations across assigned non-metro branches and BDOs. You will manage inbound/outbound processing, pickup and delivery coordination, and frontline team leadership to ensure service quality and safety standards.

You will report to Area Operations and drive operational governance, with a focus on adherence to timelines, efficiency, and customer satisfaction in a dynamic logistics environment.

Qualifications

Graduate in any discipline required; fresher or with relevant logistics exposure welcome.
2–5 years of relevant experience in courier, express logistics, transportation, warehousing, distribution or supply chain operations.

Responsibilities

Lead and manage end-to-end shift operations across assigned Non Metro Branches/BDOs/Service Centres.
Oversee inbound/outbound shipments, pickup and delivery coordination, and customer service support.
Deploy manpower efficiently and ensure adherence to safety, compliance and SOPs.
Coordinate with cross-functional teams (Customer Service, Fleet, Security, Network Operations) for seamless service delivery.
Monitor performance against targets and drive continuous improvement initiatives.

Skills

End-to-End Shift Operations Management

Service Centre Operations

Shipment Processing & Dispatch

Pickup & Delivery Coordination

Workforce Planning & Shift Management

Productivity & Resource Utilization

Operational Reporting & MIS

Operational Systems & Scanners

Safety & Regulatory Compliance

Process Improvement & Operational Exel

Education

Graduate in any discipline

Tools

Handheld Scanners

Operational Reporting Tools

Job description

Job Title - Service Incharge - Operations

Function - Operations

Reports to - Area Operations

Location - PRJ

About DHL Blue Dart Express India:

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004. Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader's network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder. We are proud to be consistently ranked among India's Top 100 Great Places to Work, combining it with DHL Group's Top Employer certification. Being a Employer of Choice is not just a goal; it's a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet "Blue Darter" with honour. If you are looking to join a purpose-led, people-first, company that shapes India's supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Service Centre Incharge – Operations (Non Metro / BDO) is responsible for managing end-to-end operational activities across one or more assigned Non Metro Branches, Business Development Offices (BDOs) or Service Centres. The role oversees inbound and outbound shipment processing, pickup and delivery coordination, customer service support, manpower deployment and operational governance to ensure seamless day-to-day operations.

Reporting to the Assistant Manager – Operations (Area Operations), the incumbent provides frontline leadership to operational teams, ensuring adherence to service commitments, operational productivity, safety, compliance and Blue Dart's Standard Operating Procedures while delivering consistent customer experience and supporting business continuity across the assigned locations.

Job Purpose

To lead and manage end-to-end shift operations across assigned Non Metro Branches and BDO locations by ensuring efficient shipment processing, timely pickups and dispatches, optimal workforce utilisation, operational discipline and consistent service delivery while maintaining safety, compliance and customer satisfaction.

Key Roles & Responsibilities

End-to-End Shift Operations

Lead and supervise all inbound, outbound, pickup and dispatch activities during the assigned shift.
Ensure timely receipt, processing, sorting, scanning, loading and dispatch of shipments in line with operational timelines.
Monitor operational workflow across assigned BDOs and Service Centres to ensure seamless shipment movement.
Ensure operational readiness to manage daily volumes, peak periods and contingency situations.

Shipment Processing & Service Quality

Ensure accurate scanning, sorting, bagging, routing and reconciliation of all shipments.
Minimise shipment exceptions, operational delays and service failures through proactive monitoring.
Ensure adherence to network cut-off timelines and service commitments.
Escalate damaged, short, discrepant or delayed shipments promptly and ensure timely resolution.

Pickup & Delivery Operations

Coordinate daily pickup and delivery activities to achieve defined service levels.
Monitor route readiness and shipment movement to ensure timely customer service.
Support resolution of operational issues impacting deliveries and pickups.
Coordinate with transport, network and customer service teams to ensure smooth operational execution.

People Leadership & Shift Management

Plan and deploy manpower effectively across operational activities and assigned locations.
Lead, coach and guide Ops Staff, Senior Ops Staff and Territory Service Representatives during the shift.
Conduct daily shift briefings covering operational priorities, safety and productivity expectations.
Monitor attendance, punctuality, discipline and workforce productivity while promoting teamwork and accountability.

Safety, Compliance & Operational Discipline

Ensure adherence to Blue Dart Standard Operating Procedures, operational guidelines and statutory requirements.
Promote a safe working environment by ensuring compliance with safety standards and security procedures.
Ensure prescribed uniform, identity card and personal protective equipment are used wherever applicable.
Maintain high standards of housekeeping, operational discipline and ethical conduct across all assigned locations.

Operational Governance & Continuous Improvement

Monitor daily operational performance and productivity against defined targets.
Ensure timely completion of operational documentation, system updates and shift reports.
Conduct effective shift handovers and elevate operational risks or service issues promptly.
Support implementation of operational excellence and continuous improvement initiatives.

Stakeholder Collaboration

Work closely with Customer Service, Fleet, Security, Network Operations and Area Operations teams to ensure seamless service delivery.
Build effective working relationships across internal teams and operational partners.
Support implementation of new operational initiatives, business priorities and process improvements.
Act as the primary operational contact for assigned locations during the shift.

Qualifications & Experience

Education

Graduate in any discipline from a recognised university.

Experience

2–5 years of relevant experience in courier, express logistics, transportation, warehousing, distribution or supply chain operations.
Experience in managing end-to-end Service Centre operations, including inbound, outbound, pickup and delivery activities.
Proven experience in leading frontline operational teams and coordinating shift operations.
Exposure to shipment processing, scanning, sorting, reconciliation, dispatch and customer service operations.
Experience working with operational systems, handheld scanners and operational reporting will be an advantage.

Skills & Capabilities

Technical Skills