Senior Executive- International Customer Support

Sisco Research Laboratories (SRL); Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Sisco Research Laboratories (SRL) in Mumbai seeks a Senior Executive – International Customer Support to manage global distributor relationships and coordinate cross-functional processes for international sales.

The role focuses on distributor onboarding, tracking performance, supporting promotions, and ensuring compliance across logistics, accounts, and ERP systems; occasional travel may be required.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong coordination and planning skills.
• Attention to detail and accuracy in data.
• Problem solving and decision making.
• Ability to manage multiple tasks efficiently.
• Proficient in MS Office (Excel, PowerPoint, Word).

Responsibilities

• Onboard new international distributors and maintain strong relationships.
• Track distributor performance, sales data, targets, and agreement validity.
• Prepare and manage distributor agreements and conduct regular review meetings.
• Monitor distributor sales and share performance data with internal Sales Officers.
• Support sales growth through coordination of schemes, follow-ups, and performance tracking.
• Coordinate dispatch of promotional materials and gift kits to distributors.
• Plan and execute monthly social media content in coordination with the Marketing team.
• Identify and coordinate with vendors for promotional items and giveaways.
• Provide website introduction and website module training to newly onboarded distributors.
• Assist in product trainings in coordination with the Export Marketing team.
• Coordinate with International Logistics, Purchase, Accounts, and internal teams for smooth execution based on the nature of the work.
• Handle team queries related to distributor details, ERP updates, and website modules.
• Support team operations in the absence of reporting managers.
• Maintain records such as distributor registers, inquiry registers, agreements, and feedback forms.
• Update risk registers, objectives, SOPs, and QSPs in coordination with internal and regulatory teams.
• Submit required reports for audits and internal reviews.
• Coordinate with the Export Manager for visa processing and approvals.
• Support international exhibition-related activities, including coordination, preparation, and post-exhibition follow-ups, as required.
• Assist in preparing presentations (PPTs) as required for meetings, trainings, or reviews.

Skills

Communication skills

Interpersonal skills

Coordination

Planning

Time management

Attention to detail

Problem solving

Decision making

Multi-tasking

MS Office (Excel/PowerPoint/Word)

Job description

Job description:

Job Title: Senior Executive International Customer Support

Role Overview:

The Senior Executive – International Customer Support is responsible for managing global distributor relationships, supporting sales operations, coordinating cross-functional activities, and ensuring smooth execution of international business processes.

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Key Responsibilities:

Distributor Management:

• Onboard new international distributors and maintain strong relationships.


• Track distributor performance, sales data, targets, and agreement validity.


• Prepare and manage distributor agreements and conduct regular review meetings.

Sales Coordination & Reporting:

• Monitor distributor sales and share performance data with internal Sales Officers.


• Support sales growth through coordination of schemes, follow-ups, and performance tracking.

Marketing & Promotional Support:

• Coordinate dispatch of promotional materials and gift kits to distributors.


• Plan and execute monthly social media content in coordination with the Marketing team.


• Identify and coordinate with vendors for promotional items and giveaways.

Training & Support:

• Provide website introduction and website module training to newly onboarded distributors.


• Assist in product trainings in coordination with the Export Marketing team.

Operations & Coordination:

• Coordinate with International Logistics, Purchase, Accounts, and internal teams for smooth execution based on the nature of the work.


• Handle team queries related to distributor details, ERP updates, and website modules.


• Support team operations in the absence of reporting managers.

Documentation & Compliance:

• Maintain records such as distributor registers, inquiry registers, agreements, and feedback forms.


• Update risk registers, objectives, SOPs, and QSPs in coordination with internal and regulatory teams.


• Submit required reports for audits and internal reviews.

Exhibitions & Travel Coordination:

• Coordinate with the Export Manager for visa processing and approvals.


• Support international exhibition-related activities, including coordination, preparation, and post-exhibition follow-ups, as required.

Additional Support:

• Assist in preparing presentations (PPTs) as required for meetings, trainings, or reviews.

Key Skills & Competencies:

• Strong communication and interpersonal skills


• Good coordination, planning, and time management abilities


• Ability to handle data with attention to detail and accuracy


• Problem-solving and decision-making capability


• Ability to manage multiple tasks efficiently


• Working knowledge of MS Office (Excel, PowerPoint, Word)


• Submit required reports for audits and internal reviews.

Exhibitions & Travel Coordination:

• Coordinate with the Export Manager for visa processing and approvals.


• Support international exhibition-related activities, including coordination, preparation, and post-exhibition follow-ups, as required.

Additional Support:

• Assist in preparing presentations (PPTs) as required for meetings, trainings, or reviews.

Key Skills & Competencies:

• Strong communication and interpersonal skills


• Good coordination, planning, and time management abilities


• Ability to handle data with attention to detail and accuracy


• Problem-solving and decision-making capability


• Ability to manage multiple tasks efficiently


• Working knowledge of MS Office (Excel, PowerPoint, Word)