Senior Executive E commerce Operations

Jobitus; Ahmedabad District; On-site; INR 600,000 - 900,000; Full time

Job summary

Jobitus in Ahmedabad is seeking an operations specialist to manage end-to-end ecommerce coordination. You will perform reconciliations, handle GST documentation and coordinate with logistics partners to resolve order and shipment issues.

You will also inspect finished garments, manage returns and exchanges, and coordinate labeling, packaging and supplier replenishments. Strong Excel skills and attention to detail are essential.

Qualifications

• 2–3 years in e-commerce operations.
• Experience with Excel/Google Sheets, lookups and PivotTables.
• Experience with finished-garment inspection, logistics or supplier coordination.
• Familiarity with Shopify, Unicommerce, Amazon, Myntra, Delhivery or Return Prime is an advantage.
• Clear email communication in English; ability to speak Hindi or Gujarati.

Responsibilities

• Reconciliation and payment follow up using channel reports and bank records.
• GST documentation and accounts coordination for fashion invoices and reports.
• Coordinate courier marketplace activities with logistics partners; raise tickets and track resolutions.
• Perform finished garment quality checks against samples and check packaging quality.
• Manage returns, exchanges and RTO; document conditions and restocking decisions.
• Create and manage product labels, packaging templates and supplier coordination for replenishments.
• Follow up with suppliers on orders and verify bills against receipts.
• Maintain and update reconciliation, QC and reports; flag risks and next actions.

Skills

Excel

PivotTables

Data reconciliation

Attention to detail

Email writing

Tools

Shopify

Unicommerce

Delhivery

Return Prime

Job description

Key responsibilities

1. Reconciliation and payment follow up Reconcile orders, returns, refunds, marketplace settlements, payment-gateway and COD receipts, and courier charges using channel reports and available bank records. Identify missing payments, incorrect deductions and other discrepancies; maintain a pending-recovery tracker and follow up until closure. Prepare checked data and supporting records for monthly profitability reporting.

2. GST documentation and accounts coordination Collect, organise and check fashion-related sales, purchase and expense invoices, credit notes and channel tax reports. Prepare and verify the fashion document pack; support accounting queries.

3. Courier marketplace and system coordination Coordinate with Delhivery, Amazon, Myntra, Unicommerce, Return Prime and Shopify support on missed pickups, delayed shipments, tracking discrepancies, order-sync issues, label or invoice errors, packaging queries and returnrelated glitches. Raise tickets with complete evidence, track deadlines, escalating delays and verify resolution. Submit and follow up on approved shipment and return claims.

4. Finished garment quality checks Inspect incoming finished garments against approved samples and a quality checklist for stitching, finishing, stains, damage, size identification and completeness of sets. Check product and packaging quality before dispatch and coordinate corrections with the packing team. Record defects and follow up with suppliers for repairs or replacements.

5. Returns exchanges and RTO management Inspect returned products against order details and an agreed quality checklist. Record condition, completeness and whether goods are saleable, require repair or are unusable. Communicate QC results for approved restocking and customer resolution; track pending return pickups and unresolved cases.

6. Labels packaging materials and equipment Create, verify and print product, SKU/barcode, price and required marketplace labels; maintain approved templates and coordinate corrections or reprints. Coordinate with the order-processing team with shipping-label and invoice exceptions. Monitor packaging consumables, raise replenishment requirements and coordinate approved purchases. Coordinate maintenance of label printers and other operations equipment.

7. Supplier and purchase coordination Follow up with suppliers and job workers on approved orders, delivery commitments, shortages and defective goods. Prepare purchase orders as instructed and check bills against approved orders and receipt records. Coordinate approved replenishment deliveries with the inventory team.

8. Records reporting and operational follow through Maintain reconciliation, QC, returns, supplier and support-ticket records. Download and organise required operational reports and update existing trackers and dashboards as instructed. Report pending recoveries, ageing cases, deadlines and operational risks, with clear next actions.

Candidate requirements

• Preferably 2–3 years of relevant experience in e-commerce operations, with hands‑on exposure to marketplace settlement checks, returns or claims, and operational coordination.


• Practical ability to work with Excel or Google Sheets, match order and settlement records, investigate differences and maintain accurate trackers. Familiarity with lookup formulas and PivotTables is an advantage.


• Experience with finished‑garment or returned‑product inspection, logistics or supplier coordination. Willingness to learn the brand’s product quality checklist.


• Familiarity with Shopify, Unicommerce, Amazon, Myntra, Delhivery or Return Prime is an advantage.


• Strong attention to detail, ownership and consistent follow‑up; ability to write clear support emails in English and communicate in Hindi or Gujarati.