Senior Executive - Debt Management Services - SME

Bajaj Finserv Limited; Thrissur; On-site; INR 350,000 - 650,000; Full time

Job summary

Bajaj Finserv Limited in Thrissur is seeking a Debt Management professional to achieve branch collections targets and monitor agencies and in-house collectors to prevent fraudulent practices and minimize losses.

The role involves leading the team, maintaining accurate records, producing regular reports, and developing strategies to improve recovery rates while ensuring regulatory compliance and timely resolutions.

Qualifications

• Experience in debt collection and collections processes.
• Familiarity with regulatory guidelines.
• Ability to monitor performance and provide reports.
• Leadership and vendor management.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.

Skills

Debt collection

Negotiation

Customer service

Regulatory compliance

Job description

Job Summary

To achieve Debt Management Services targets of the Respective Branch assigned, ensuring meeting PI Targets. Continuously monitoring Debt Management Services agencies and Inhouse collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Responsibilities

• Achieve collections target by visiting customers/agency.


• Monitor performance against set parameters and provide regular updates.


• Ensure legal guidelines are complied with while repossessing products.


• Maintain accurate records of customer interactions and transactions.


• Provide regular reports on collection activities and performance.


• Handle escalations promptly and effectively to resolve issues.


• Daily DRR (Daily Risk Report) management.


• Develop and implement strategies to improve collection rates.


• Case to Case tracking.


• Resolution at per AOP with in agreed timelines.


• Portfolio Management.


• Debt Collection Strategy.


• Target Achievement.


• Regulatory Compliance.


• Reporting and Analysis.


• Risk Management.


• Team Leadership.


• Vendor Management.


• Co-ordinating with internal and external clients.