Senior Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Kolar; On-site; INR 400,000 - 700,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist in Karnataka to manage and coordinate the recovery of overdue payments on loans and credit accounts. The role focuses on meeting targets, ensuring compliant practices, and maintaining precise records.

The position involves field visits, stakeholder coordination, and ongoing performance reporting to optimize collection rates while adhering to regulatory requirements and company policies.

Qualifications

• Experience in debt collection and recovery processes.
• Understanding of regulatory guidelines governing collections.
• Strong communication and negotiation skills.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance and provide regular updates.
• Ensure compliance with legal guidelines during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and resolve issues.
• Daily DRR management and reporting.
• Develop strategies to improve collection rates.
• Coordinate with internal and external clients.
• Lead the debt management team and manage vendors.

Skills

Debt collection

Customer visits

Regulatory compliance

Team leadership

Tools

CRM systems

Job description

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.