Senior Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Kurnool; On-site; INR 300,000 - 520,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist in India to manage and coordinate the recovery of overdue payments on loans or credit accounts.

The role involves visiting customers and agencies, monitoring performance, and ensuring adherence to legal guidelines during asset repossession. It requires strong reporting, analysis, and team coordination to meet targets.

Qualifications

• Experience in debt collection or financial recovery preferred.
• Strong communication and negotiation skills.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance against targets and provide updates.
• Ensure compliance with legal guidelines during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop strategies to improve collection rates.
• Track cases on a case-by-case basis.
• Coordinate with internal and external clients.

Job description

Job Summary

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.