Senior Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Karur; On-site; INR 400,000 - 620,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist in India to manage and coordinate the recovery of overdue payments on loans or credit accounts. The role emphasizes field visits, performance tracking, and strict adherence to legal guidelines.

The ideal candidate will lead collections efforts, coordinate with agencies, and drive strategies to improve recovery rates while maintaining accurate records and timely reporting.

Qualifications

• Experience in debt collection or receivables recovery.
• Familiarity with legal guidelines in repossession and collections.
• Strong reporting and analytical skills with attention to detail.

Responsibilities

• Achieve collections targets by visiting customers/agencies.
• Monitor performance and provide regular updates on collection metrics.
• Ensure regulatory and legal guidelines are followed during repossession of products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues and drive outcomes.
• Daily DRR (Daily Risk Report) management and analysis.
• Develop and implement strategies to improve collection rates.
• Coordinate with internal and external clients and vendors on collections.

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management.
• Develop and implement strategies to improve collection rates.
• Case to Case tracking.
• Resolution at per AOP with in agreed timelines.
• Portfolio Management.
• Debt Collection Strategy.
• Target Achievement.
• Regulatory Compliance.
• Reporting and Analysis.
• Risk Management.
• Team Leadership.
• Vendor Management.
• Co-ordinating with internal and external clients.