Senior Executive - Debt Management Services - Rural

Bajaj Finserv Limited; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to oversee recovery of overdue payments across loan and credit accounts. You will coordinate collections activities, monitor performance, and maintain accurate records while ensuring compliance with legal guidelines.

The role involves developing strategies to improve collection rates, reporting on performance, handling escalations, and collaborating with internal and external stakeholders to achieve targets.

Qualifications

• Experience in debt collection and recoveries.
• Ability to monitor performance and provide updates.
• Capable of handling escalations and ensuring compliance.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance against parameters and provide updates.
• Ensure legal guidelines are followed during repossession of products.
• Maintain accurate records of interactions and transactions.
• Provide regular reports on collection activities and performance.
• Develop and implement strategies to improve collection rates.
• Coordinate with internal and external clients.

Skills

Debt collection

Customer communication

Regulatory compliance

Vendor management

Tools

CRM software

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients