Senior Executive - Debt Management Services - Rural

Bajaj Finserv Limited; Pakur; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist in India to lead collections efforts for overdue loans and credit accounts. The role involves coordinating with customers, agencies, and internal teams to recover amounts while ensuring compliance with legal guidelines.

The position requires monitoring performance, maintaining records, and delivering regular performance reports. Strong communication and problem-solving skills are essential to resolve issues and meet targets.

Qualifications

• Experience in debt collection and recovery processes.
• Familiarity with regulatory guidelines for repossession and collections.
• Ability to generate regular reports on collection activities and performance.

Responsibilities

• Achieve collections targets by visiting customers and agencies.
• Monitor performance against set parameters and provide updates.
• Ensure compliant recovery processes and accurate record-keeping.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly to resolve issues.

Skills

Debt collection

Regulatory compliance

Reporting & analysis

Risk management

Team leadership

Vendor management

Client coordination

Portfolio management

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients