Senior Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; Siddipet; On-site; INR 350,000 - 550,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to manage overdue payments and coordinate recovery efforts. The role involves visiting customers or agencies to achieve collection targets, monitoring performance, and ensuring compliance with applicable laws.

The position requires strong organizational skills, reporting capabilities, and the ability to handle escalations while maintaining detailed records of collections activities.

Qualifications

• Experience in debt collection and recovery processes.
• Strong coordination and reporting abilities.
• Ability to work with internal and external clients and vendors.

Responsibilities

• Achieve collections targets by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure compliance with legal guidelines while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and resolve issues.
• Develop and implement strategies to improve collection rates.
• Portfolio management and debt collection strategy.
• Regulatory compliance, risk management and reporting.

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency
• Monitor performance against set parameters and provide regular updates
• Ensure legal guidelines are complied with while repossessing products
• Maintain accurate records of customer interactions and transactions
• Provide regular reports on collection activities and performance
• Handle escalations promptly and effectively to resolve issues
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
• Case to Case trackingResolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients

Required Qualifications and Experience

• Achieve collections target by visiting customers/agency
• Monitor performance against set parameters and provide regular updates
• Ensure legal guidelines are complied with while repossessing products
• Maintain accurate records of customer interactions and transactions
• Provide regular reports on collection activities and performance
• Handle escalations promptly and effectively to resolve issues
• Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
• Case to Case trackingResolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients