Senior Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; Kanhangad; On-site; INR 450,000 - 750,000; Full time

Job summary

Bajaj Finserv Limited in India is seeking a Debt Management Specialist to oversee recovery operations for overdue loans and credit accounts. The role involves coordinating field visits, monitoring performance, and ensuring compliance with legal guidelines during repossession activities.

The position requires leading a team, managing vendors, and providing regular reporting on collections performance. Based in Kerala, the role emphasizes risk management and strategic improvement of collection

Qualifications

• Experience in debt collection and recovery processes.
• Knowledge of regulatory guidelines for repossession and collections.

Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients

Skills

Debt collection

Team leadership

Regulatory compliance

Vendor management

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

• Achieve collections target by visiting customers/agency.
• Monitor performance against set parameters and provide regular updates.
• Ensure legal guidelines are complied with while repossessing products.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and effectively to resolve issues.
• Daily DRR (Daily Risk Report) management
• Develop and implement strategies to improve collection rates.
• Case to Case tracking
• Resolution at per AOP with in agreed timelines
• Portfolio Management
• Debt Collection Strategy
• Target Achievement
• Regulatory Compliance
• Reporting and Analysis
• Risk Management
• Team Leadership
• Vendor Management
• Co-ordinating with internal and external clients