Senior Executive - Debt Management Services - Consumer

Bajaj Finserv Limited; Dindigul; On-site; INR 320,000 - 520,000; Full time

Job summary

Bajaj Finserv Limited is seeking a Debt Management Specialist to drive recovery of overdue payments by visiting customers and coordinating with agencies. This role requires monitoring performance, ensuring legal compliance during repossessions, and maintaining meticulous records of all interactions.

Primary duties include reporting on collection activities, addressing escalations, and developing strategies to improve recovery rates while aligning with AOP timelines and regulatory requirements.

Qualifications

• Experience in debt collection or field collections preferred.
• Strong understanding of legal guidelines related to repossessions and collections.

Responsibilities

• Achieve collections targets by visiting customers and agency collections points.
• Monitor performance against set parameters and provide regular updates to management.
• Maintain accurate records of customer interactions and transactions.
• Provide regular reports on collection activities and performance.
• Handle escalations promptly and resolve issues effectively.
• Develop and implement strategies to improve collection rates and efficiency.
• Coordinate with internal and external clients for portfolio management and debt collection activities.

Job description

Job Purpose

The Debt Management Specialist will be responsible for managing and coordinating the recovery of overdue payments on loans or credit accounts.

Duties and Responsibilities

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients

Required Qualifications and Experience

Achieve collections target by visiting customers/agency.Monitor performance against set parameters and provide regular updates.Ensure legal guidelines are complied with while repossessing products.Maintain accurate records of customer interactions and transactions.Provide regular reports on collection activities and performance.Handle escalations promptly and effectively to resolve issues.Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates.Case to Case trackingResolution at per AOP with in agreed timelinesPortfolio ManagementDebt Collection StrategyTarget AchievementRegulatory ComplianceReporting and AnalysisRisk ManagementTeam LeadershipVendor ManagementCo-ordinating with internal and external clients