Senior Executive - Customer Service

Auxilo; Mumbai; On-site; INR 350,000 - 600,000; Full time

Job summary

Workline Private Limited is seeking a Senior Executive - Customer Service in Mumbai area. The role requires strong verbal and written communication, and the ability to handle escalations while coordinating with multiple stakeholders.

Proficiency in MS Excel and MIS reporting is preferred, with a focus on customer-centric service delivery. The ideal candidate has 2–3 years of relevant experience, a graduate degree, and the ability to work in a fast-paced environment with excellent time-management

Qualifications

• Graduate degree is mandatory.
• 2 to 3 years of customer service experience.
• Strong communication and problem-solving skills required.

Responsibilities

• Excellent verbal and written communication skills.
• Strong customer handling and problem-solving abilities.
• Good stakeholder coordination and escalation management.
• Ability to work in a fast-paced environment and meet deadlines.

Skills

Verbal communication

Written communication

MS Excel

MIS reporting

Stakeholder management

Escalations

Time management

Attention to detail

Customer service

Education

Graduate

Job description

Senior Executive - Customer Service

2381

NA

18-Sep-2026

Key Responsibilities:

Excellent verbal and written communication skills
Strong customer handling and problem-solving abilities
Good stakeholder coordination skills
Ability to handle escalations professionally
Good knowledge of MS Excel and MIS reporting
Strong follow-up and time-management skills
Customer-centric approach with attention to detail
Ability to work in a fast-paced environment

Short Info

• Qualifications: Graduate
• Experience: 2 Years - 0 Monthsto3 Years - 0 Months