Senior Executive - CRM

MD India Health Insurance TPA Pvt Ltd; Bengaluru; On-site; INR 230,000 - 350,000; Full time

Job summary

MD India Health Insurance TPA Pvt Ltd is seeking a customer service professional to handle and resolve client grievances and queries. The role emphasizes prompt responses, adherence to SLAs, and building strong relationships with insurers and brokers.

The ideal candidate is a graduate with 1–3 years of health insurance/TPA experience, capable of independent work, meeting targets, and delivering high customer satisfaction.

Qualifications

• Graduate with 1–3 years in health insurance/TPA.

Responsibilities

• Point of engagement for handling and resolving customer grievances/queries.
• Ensure maximum Customer Satisfaction and giving prompt response to the client.
• Ensure that the service is delivered in accordance with the agreed service level agreement
• Addresses the gaps identified between client requirement & the service provided
• Promptly attending Emails, Phone calls, Whats App messages of Clients.
• Ability to work independently, achieve targets and be absolutely result oriented
• Develop strong relationship with Insurance Companies/Brokers.

Education

Graduate

Job description

Role & responsibilities

• Point of engagement for handling and resolving customer grievances/queries.
• Ensure maximum Customer Satisfaction and giving prompt response to the client.
• Ensure that the service is delivered in accordance with the agreed service level agreement
• Addresses the gaps identified between client requirement & the service provided
• Promptly attending Emails, Phone calls, Whats App messages of Clients.
• Ability to work independently, achieve targets and be absolutely result oriented
• Develop strong relationship with Insurance Companies/Brokers.

Preferred candidate profile

• Need Graduate
• Exp :- 1 to 3 yrs
• Must have TPA or Health insurance domain exp