Executive - Customer Engagement

Axis Max Life Insurance; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Axis Max Life Insurance in Bengaluru is seeking a customer-centric professional to manage front-end customer services and office administration. The role involves processing new business, premium banking, and handling customer queries to maintain high NPS scores.

Candidates should have 2-3 years of experience in customer service, excellent communication, and strong Excel data management skills to ensure accurate data handling and coordination with vendors and agents.

Qualifications

• Graduate or postgraduate in any discipline.
• 2-3 years experience handling front end customer services.
• Knowledge of service quality is required.

Responsibilities

• Managing office administration assets and upkeep.
• Agents contracting
• New business processing
• Banking of initial & renewal premium
• Managing petty cash & vendor payments
• Retention of surrender requests
• Execution of all service requests - post policy issuance
• Reverting on customer queries and complaints
• Maintaining high NPS scores
• Life and health claims processing
• Handling compliance issues.
• Audit rating

Skills

Customer-centric

Communication skills

Coordination

Excel data management

Education

Graduate / Post-Graduate

Tools

MS Excel

Job description

Role & responsibilities

• Managing office administration assets and upkeep of the same.


• Agents Contracting


• New Business Processing


• Banking of Initial & Renewal Premium


• Managing Petty cash & vendor payments


• Retention of Surrender Requests


• Execution of all Service Requests - Post Policy Issuance


• Reverting on customer queries and complaints


• Maintaining high NPS Scores


• Life and Health Claims processing


• Handling compliance issues.


• Audit Rating

Preferred candidate profile

• Graduate / Post-Graduate in any discipline.


• 2-3 years experience handling front end customer services


• Knowledge of service quality is required

Knowledge and skills required:

• Must be highly customer centric


• Excellent communication skills


• Good co-ordination skills


• Data management on Excel should be good