Executive Consultant - HSR - Anera

kushals.com; Bengaluru; On-site; INR 279,000 - 390,600; Full time

Job summary

kushals.com in Bengaluru is looking for an Experience Associate dedicated to delivering a premium customer experience in the luxury jewellery sector. Responsibilities include providing styling guidance, maintaining store presentation, and achieving sales targets. Ideal candidates are aged between 21 and 28, with 1 to 3 years in retail sales, exhibiting strong interpersonal skills and a customer-centric mindset, along with knowledge of POS systems. Join a brand poised for growth and excellence in service.

Qualifications

• 1 to 3 years of experience in retail sales, preferably in jewellery or premium brands.
• Proven ability to achieve sales targets and deliver strong customer service outcomes.
• Excellent grooming and professional presence aligned with luxury retail standards.

Responsibilities

• Deliver a warm, personalized, and premium shopping experience.
• Support after-sales services including polishing and exchanges.
• Maintain impeccable visual merchandising and store presentation.

Skills

Customer relationship building

Sales targets achievement

Excellent communication

Jewellery product knowledge

Interpersonal skills

Tools

POS systems

CRM tools

Inventory management systems

Job description

Bangalore North, India | Posted on 05/06/2026

The Experience Associate is responsible for delivering a personalized and premium customer experience while supporting efficient day-to-day retail operations. The role focuses on luxury selling, customer relationship building, operational excellence, and maintaining brand standards to drive

Elevated Customer Experience

• Deliver a warm, personalized, and premium shopping experience to every customer while representing the elegance and values of the brand.
• Provide styling guidance and product knowledge on silver craftsmanship, hallmarking, purity, gemstones, and collections to support purchase decisions.
• Understand customer preferences and recommend suitable jewellery pieces for self-purchase, gifting, and special occasions.
• Build strong customer relationships through proactive follow-ups, repeat engagement, and loyalty building to encourage repeat business.
• Support after-sales services including polishing, repairs, exchanges, and customer service coordination while resolving concerns professionally.
• Achieve individual and store sales targets through consultative selling.
• Maximize conversion, average bill value, and units per transaction through effective selling.
• Identify upselling and cross-selling opportunities across collections to enhance customer value.
• Support product launches, festive sales periods, and in-store events.
• Maintain awareness of customer buying trends and fast-moving products.

Retail Operations Excellence

• Maintain impeccable visual merchandising and premium store presentation standards, ensuring showcases, counters, and customer areas are customer-ready.
• Support inventory checks, cycle counts, and stock accuracy processes.
• Ensure secure movement of stock from vault/storage to the sales floor as per process guidelines.
• Handle billing, POS operations, cash handling, and daily opening/closing procedures accurately.
• Coordinate with internal teams for replenishment, transfers, and stock availability while following SOPs and audit controls.
• Support the Store Manager and senior team members in daily briefings, store readiness, and target alignment.
• Work collaboratively with team members to deliver high service and sales standards.
• Participate in training programs to strengthen product and service knowledge.
• Assist during peak hours and contribute to smooth floor operations.
• Maintain a positive, energetic, and professional team environment.

Candidate Profile

• 1 to 3 years of experience in retail sales, preferably in jewellery, watches, premium fashion, lifestyle, or beauty brands.
• Proven ability to achieve sales targets and deliver strong customer service outcomes.
• Understanding of retail selling, customer servicing, and store operations.
• Knowledge of POS systems, billing, CRM tools, and inventory processes preferred.
• Exposure to visual merchandising and premium store presentation standards.
• Strong interpersonal and relationship-building skills with the ability to engage customers effectively.
• Excellent grooming, elegance, and professional presence aligned with luxury retail standards.
• Customer-centric mindset with high ownership, reliability, and attention to detail.
• Strong communication skills with confidence to engage customers, explain products.
• Preferred Age Range: 21 to 28 years
• Communication Level: Good verbal communication with confident customer interaction, able to explain products, engage customers warmly, and handle basic customer queries professionally. English plus the local language fluency.