Senior Executive Consultant - HSR - Anera

kushals.com; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Job summary

kushals.com is looking for a Senior Experience Associate in Bengaluru to deliver premium customer experiences while ensuring excellence in retail operations. The role requires 3 to 5 years of retail sales experience, ideally in luxury jewellery. You will lead the sales floor, manage customer relations, and mentor junior team members, focusing on achieving sales targets and upholding brand standards. The position combines customer service, relationship management, and operational excellence.

Qualifications

• 3 to 5 years of experience in retail sales, preferably in luxury jewellery or similar sectors.
• Proven track record of achieving sales targets and delivering excellent customer service.
• Strong understanding of retail selling techniques and store operations.

Responsibilities

• Deliver a personalized shopping experience and act as a brand ambassador.
• Manage after-sales support and ensure positive customer interactions.
• Maintain visual merchandising standards and execute inventory checks.

Skills

Retail sales experience

Customer service excellence

Relationship management

Sales targets achievement

Communication skills

Tools

POS systems

CRM tools

Job description

Bangalore North, India | Posted on 05/06/2026

Designation

Senior Experience Associate

Department

Retail Operations

Role Overview

The Senior Experience Associate is responsible for delivering an elevated and personalized customer experience while ensuring excellence in day-to-day retail operations. As a senior member of the store team, the role combines luxury selling, relationship management, operational discipline, and team mentorship to drive performance and uphold premium brand standards. Acting as a floor leader and brand ambassador, the role creates memorable customer interactions, supports seamless store operations, and mentors team members to consistently deliver a refined experience.

Responsibilities

Elevated Customer Experience

• Deliver a personalized, warm, and premium shopping experience to every customer while acting as a true brand ambassador representing the elegance and values of the brand.
• Provide styling consultation and expert product knowledge on silver craftsmanship, hallmarking, purity, gemstones, and collections to guide confident purchase decisions.
• Understand customer preferences and recommend suitable jewellery pieces for self‑purchase, gifting, and special occasions through a consultative selling approach.
• Build and nurture strong customer relationships through proactive follow‑ups, repeat engagement, loyalty building, and relationship‑led selling to drive repeat business.
• Manage after‑sales support, including polishing, repairs, exchanges, and service coordination while resolving customer concerns and escalations professionally to ensure positive brand sentiment.
• Achieve individual and store sales targets through consultative selling while maximizing conversion, average bill value, and units per transaction.
• Identify upselling and cross‑selling opportunities across collections to enhance customer value and overall store performance.
• Support product launches, festive sales periods, and in‑store events while maintaining awareness of fast‑moving products and customer buying trends.

Retail Operations Excellence

• Maintain impeccable visual merchandising and premium store presentation standards, ensuring showcases, counters, and customer areas are always customer‑ready.
• Execute inventory checks, cycle counts, and high‑value stock counts with complete accuracy.
• Oversee secure stock movement from vault/storage to the sales floor in line with defined processes and security protocols.
• Support billing, POS operations, cash handling, and daily opening/closing procedures.
• Coordinate with internal teams for replenishment, transfers, and stock availability while ensuring compliance with audits, shrinkage controls, SOPs, and company policies.
• Support the Store Manager in daily briefings, team readiness, and target alignment to ensure smooth store operations.
• Mentor and coach Experience Associates on service etiquette, product knowledge, and selling skills to enhance team capability.
• Support onboarding and training of new team members, ensuring alignment with brand standards and store processes.
• Lead the sales floor during peak hours or in the absence of the Store Manager, handle escalations confidently, and foster a positive, collaborative, high‑performance team culture.

Candidate Profile

• 3 to 5 years of experience in retail sales, preferably in luxury jewellery, watches, premium fashion, lifestyle, or beauty brands.
• Proven track record of achieving sales targets and delivering strong customer service outcomes.
• Strong understanding of retail selling, customer servicing, and store operations.
• Knowledge of POS systems, billing, CRM tools, and inventory processes.
• Exposure to visual merchandising and premium store presentation standards.
• Basic understanding of silver jewellery, hallmarking, and product care preferred.
• Strong interpersonal and relationship‑building skills with the ability to create lasting connections with customers and team members.
• Excellent grooming, elegance, and professional presence aligned with luxury retail brand standards.
• Customer‑centric mindset with a passion for service excellence, high ownership, reliability, and strong attention to detail.
• Leadership potential with the ability to guide junior team members, lead by example, and support the Store Manager in driving targets and floor discipline.
• Strong verbal and written communication skills with confidence to engage premium customers, explain products and styling suggestions.
• Preferred Age Range: 26 to 32 years.
• Communication Level: Strong verbal communication with professional customer handling, able to engage premium customers confidently, handle escalations, and build long‑term relationships.