Senior Executive-Back-End/ Data Entry -Complex Transaction Processing

EXL Talent Acquisition Team; Pune District; On-site; INR 240,000 - 400,000; Full time

Job summary

EXL Talent Acquisition Team in Pune seeks a Senior Executive-Back-End/Data Entry for Complex Transaction Processing. You will handle high-volume back-end data entry and insurance-related transaction processing with strict SLA adherence.

The role requires knowledge of P&C insurance underwriting and commercial auto insurance, accuracy, and timely delivery. Expect rotating 24x7 shifts to meet client needs and quality metrics.

Qualifications

• Knowledge of P&C Insurance underwriting.
• Sound knowledge of commercial Auto Insurance.
• Processing transactions as per SLAs and procedures.
• Adherence to defined desktop procedures and quality standards.
• Meet targets within SLA and contribute to customer satisfaction.
• Willingness to work in rotating 24x7 shifts.

Responsibilities

• Internal interactions with AM for reporting performance and escalations.
• Coordinate with Manager to resolve issues and review monthly performance.
• Act as Subject Matter Expert for process issues and escalations.
• Assist QA with training and training curriculum updates.

Skills

P&C underwriting

Auto insurance knowledge

Process adherence

SLA-driven delivery

Shift flexibility

Job description

Senior Executive-Back-End/ Data Entry -Complex Transaction Processing

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Job Info

• Job Identification 10457
• Posting Date 02/20/2026, 06:34 AM
• Job Role Back-End/ Data Entry -Complex Transaction Processing
• Experience (In Years) 0-3

Job Description

• Knowledge of P&C Insurance underwriting;
• Sound knowledge of commercial Auto Insurance
• This role is primarily responsible for processing transactions as per the SLAs outlined by the client
• Ensure that all the transactions are processed as per defined and documented desktop procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is compliant with predefined parameters
• Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
• Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters)
• Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements

Responsibilities

Primary Internal Interactions

• AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking support
• Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance
• Subject Matter Expert for the purpose of handling process related issues; queries and escalated transactions
• QCA for the purpose of associate performance feedback and audit in order to update the training curriculum