Executive

ExlService Holdings, Inc.; Uttar Pradesh; On-site; INR 180,000 - 360,000; Full time

Job summary

ExlService Holdings, Inc. is seeking a Back Office-Policy Administration professional in India to support insurance operations. The role involves processing transactions, authorizing agencies and employees to conduct insurer business, and adhering to client SLAs and documented procedures.

Candidates typically have a diploma and 0–2 years of relevant experience. The position emphasizes accuracy, speed (low AHT), and consistency with prescribed business rules and training timelines.

Qualifications

• Higher Education Diploma with 0 - 2 years of relevant experience

Responsibilities

• Authorize agencies, sub-agencies, and employees to conduct insurance business for the insurer.
• Process transactions according to client SLAs and documented procedures to meet targets and quality standards.
• Escalate transactions beyond scope to the next level when needed.

Education

Higher Education Diploma

Job description

• Job Role Back Office-Policy Administration
• Experience (In Years) 0-3

Job Description

The main goal is to authorize agencies, sub-agencies, and employees to conduct insurance business for the insurer. Responsible for processing transactions according to client SLAs and documented procedures. Ensure targets are met and transaction quality complies with predefined standards. Work within strict deadlines to exceed expectations for process metrics and customer satisfaction.

Responsibilities

Involves a low degree of decision-making, requiring the application of general business understanding and process training. Business rules are fully defined, limiting discretion. Training and ramp time are moderate (2-3 weeks). Standard communication formats are expected. Average handling time (AHT) is low (1-5 minutes), with transactions beyond scope escalated to the next level. Involves minimal financial, business, or regulatory compliance decisions.

Qualifications

Higher Education Diploma with 0 - 2 years of relevant experience