Senior Executive-Back-End/ Data Entry -Complex Transaction Processing

EXL; Dadri; On-site; INR 200,000 - 320,000; Full time

Job summary

EXL is seeking a detail-oriented professional to manage transaction processing in line with client SLAs and documented desktop procedures. You will ensure targets are met, maintain quality standards, and contribute to continuous improvement initiatives.

You will work in rotating 24x7 shifts to cover extended hours and support key metrics and customer satisfaction. Priorities include adhering to defined processes and collaborating with teams to drive efficiency.

Qualifications

• Transactions are processed as per defined SLAs and client procedures.
• Ensure quality of transactions complies with predefined parameters.
• Meet strict deadlines and strive to exceed process metrics and customer satisfaction.

Responsibilities

• Process transactions as per SLAs outlined by the client.
• Adhere to desktop procedures for transaction processing.
• Meet targets and monitor process metrics and customer satisfaction.
• Contribute to AIM (All Ideas Matters) and process improvements.
• Work in rotating / flexible 24x7 shifts to cover extended hours.

Job description

• This role is primarily responsible for processing transactions as per the SLAs outlined by the client
• Ensure that all the transactions are processed as per defined and documented desktop procedures
• Ensure that the assigned targets in accordance with SLA are met
• Ensure that the quality of the transactions is compliant with predefined parameters
• Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
• Strong orientation towards Process Improvement and actively participate in AIM (All Ideas Matters)
• Flexible to work in rotating / flexible 24*7 shifts to cover extended hours of operational requirements