Senior Executive

World Courier; New Delhi; On-site; INR 800,000 - 1,200,000; Full time

Job summary

World Courier in New Delhi is hiring a Senior Executive to support our healthcare logistics operations. You will coordinate complex shipment scheduling, bookings, and freight documentation across lanes, and resolve issues to maintain service levels.

You will monitor shipments, maintain accurate records, and compile performance data for continuous improvement, while guiding junior operators and ensuring compliance. This position is on-site with rotational shifts.

Qualifications

• Healthcare/pharma logistics experience preferred.
• Mentoring or supporting junior team members desired.
• Experience in logistics, transportation, freight forwarding or customer service operations.
• Bachelor's degree required.
• Strong English communication skills (written and verbal).
• Hindi language proficiency required.
• Customer service experience in fast-paced operations.
• Willingness to work onsite, rotational shifts.

Responsibilities

• Coordinates shipment scheduling, carrier bookings, and freight documentation across lanes.
• Resolves carrier service issues, delivery exceptions, and freight discrepancies.
• Monitors shipment status, transit performance, and delivery commitments.
• Maintains audit-ready logistics records (bills of lading, POD, carrier docs).
• Compiles performance data and carrier scorecard inputs for reporting.
• Guides junior operators through procedures and knowledge sharing.

Skills

English proficiency

Hindi proficiency

Mentoring juniors

Problem solving

Multitasking

Customer service

Education

Bachelor's degree

Job description

## Senior ExecutiveApply: New Delhi, India: Full time: Posted Today: R2610259Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!# **Job Details** This role is in support of Cencora's global logistics and storage services marketed through our World Courier business. **Responsibilities:** * Coordinates complex shipment scheduling, carrier bookings, and freight documentation across assigned transportation lanes, confirming accuracy and compliance with established operational procedures and service level standards* Resolves moderately complex carrier service issues, delivery exceptions, and freight discrepancies, applying working knowledge of logistics procedures and escalating unresolved issues to senior team members.* Monitors open shipment status, transit performance, and delivery commitments across assigned lanes, surfacing delays, variances, and service risks to operations leadership for timely resolution* Maintains accurate, audit-ready logistics records including bills of lading, proof of delivery, carrier correspondence, and freight cost documentation across assigned transportation workflows* Compiles operational performance data, shipment activity summaries, and carrier scorecard inputs that support logistics reporting and continuous service improvement initiatives* Guides junior operators through procedural coaching, documentation standards reinforcement, and knowledge sharing that build logistics execution capability across the team. **Requirements:** * At least 2 years of experience with healthcare logistics, pharmaceutical logistics, clinical trials, temperature-controlled shipments, or express logistics* Experience mentoring or supporting junior team members* Experience in logistics, transportation, freight forwarding, supply chain, or customer service operations* Bachelor's degree* Strong English communication skills (written and verbal) - mandatory* Hindi language proficiency - mandatory* Customer service experience in a fast-paced operational environment* Strong problem-solving, organizational, and multitasking skills.* Experience handling shipment coordination, documentation, and issue resolution* Willingness to work full-time onsite, Monday through Saturday, on a rotational shift schedule (9:00 AM - 6:00 PM or 1:00 PM - 10:00 PM)