Senior Executive

myhrabc; New Delhi; On-site; INR 500,000 - 750,000; Full time

Job summary

Cencora is seeking an on-site logistics coordinator with healthcare/pharma experience to manage shipment scheduling, documentation, and issue resolution. You will monitor transit performance, coordinate with carriers, and maintain accurate records while supporting a fast-paced operations team.

The role emphasizes mentoring junior team members and strong English/Hindi communication to ensure seamless service delivery in a dynamic environment.

Qualifications

• Excellent English communication skills (written and verbal) required.
• Hindi language proficiency mandatory.
• Strong problem-solving, organizational, and multitasking abilities.
• Experience in healthcare/pharma logistics or express logistics preferred.
• Experience mentoring or supporting junior team members.

Responsibilities

• Coordinates shipment scheduling, carrier bookings, and freight docs across transportation lanes.
• Resolves carrier service issues and delivery exceptions; escalate when needed.
• Monitors shipment status and transit performance; flags delays and risks to leadership.
• Maintains audit-ready logistics records (bills of lading, POD, carrier communications).
• Compiles performance data and carrier scorecards to support improvements.
• Mentors junior operators, providing coaching and knowledge sharing.

Skills

English communication

Hindi proficiency

Problem solving

Organizational skills

Multitasking

Customer service

Education

Bachelor's degree

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

Responsibilities:

• Coordinates complex shipment scheduling, carrier bookings, and freight documentation across assigned transportation lanes, confirming accuracy and compliance with established operational procedures and service level standards
• Resolves moderately complex carrier service issues, delivery exceptions, and freight discrepancies, applying working knowledge of logistics procedures and escalating unresolved issues to senior team members.
• Monitors open shipment status, transit performance, and delivery commitments across assigned lanes, surfacing delays, variances, and service risks to operations leadership for timely resolution
• Maintains accurate, audit-ready logistics records including bills of lading, proof of delivery, carrier correspondence, and freight cost documentation across assigned transportation workflows
• Compiles operational performance data, shipment activity summaries, and carrier scorecard inputs that support logistics reporting and continuous service improvement initiatives
• Guides junior operators through procedural coaching, documentation standards reinforcement, and knowledge sharing that build logistics execution capability across the team

Requirements:

• At least 2 years of experience with healthcare logistics, pharmaceutical logistics, clinical trials, temperature-controlled shipments, or express logistics
• Experience mentoring or supporting junior team members
• Experience in logistics, transportation, freight forwarding, supply chain, or customer service operations
• Bachelor's degree
• Strong English communication skills (written and verbal) - mandatory
• Hindi language proficiency - mandatory
• Customer service experience in a fast-paced operational environment
• Strong problem-solving, organizational, and multitasking skills.
• Experience handling shipment coordination, documentation, and issue resolution
• Willingness to work full‑time onsite, Monday through Saturday, on a rotational shift schedule (9:00 AM - 6:00 PM or 1:00 PM - 10:00 PM)

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Affiliated Companies

Affiliated Companies: World Courier (India) Private Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non‑discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail] . We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.