Logistics Operator

World Courier; India; On-site; INR 600,000 - 900,000; Full time

Job summary

Cencora's World Courier operations in India seeks a logistics professional to coordinate shipments, bookings, and documentation across lanes, ensuring compliance with procedures. The role requires 3+ years in logistics, fluent English and Hindi, and on-site availability.

The successful candidate will monitor shipment status, resolve issues, and maintain audit-ready records while supporting continuous service improvements and coaching teammates.

Qualifications

• High School Diploma/GED or equivalent experience required.
• Associate's degree in logistics, supply chain, transportation, business administration, or related field, or equivalent experience preferred.
• 3+ years of experience in logistics operations, transportation coordination, shipment tracking, customer service operations, or related field required.
• Fluent English communication skills, both written and verbal - must have.
• Fluent Hindi communication skills, both written and verbal - must have.
• Willingness to work in rotational shifts, including 9:00 AM – 6:00 PM and 11:00 AM – 8:00 PM, Monday-Saturday
• Fully on-site availability required.
• Certification in CSCP/CLTD/CPIM or equivalent preferred.

Responsibilities

• Coordinates complex shipment scheduling, carrier bookings, and freight documentation across assigned transportation lanes, confirming accuracy and compliance with established operational procedures and service level standards
• Resolves moderately complex carrier service issues, delivery exceptions, and freight discrepancies, applying working knowledge of logistics procedures and escalating unresolved issues to senior team members
• Monitors open shipment status, transit performance, and delivery commitments across assigned lanes, surfacing delays, variances, and service risks to operations leadership for timely resolution
• Maintains accurate, audit-ready logistics records including bills of lading, proof of delivery, carrier correspondence, and freight cost documentation across assigned transportation workflows
• Compiles operational performance data, shipment activity summaries, and carrier scorecard inputs that support logistics reporting and continuous service improvement initiatives
• Guides junior operators through procedural coaching, documentation standards reinforcement, and knowledge sharing that build logistics execution capability across the team.

Skills

English

Hindi

Customer service

Logistics coordination

Shift work

Education

Associate's degree in logistics/related field

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.

Job Details

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Responsibilities

• Coordinates complex shipment scheduling, carrier bookings, and freight documentation across assigned transportation lanes, confirming accuracy and compliance with established operational procedures and service level standards
• Resolves moderately complex carrier service issues, delivery exceptions, and freight discrepancies, applying working knowledge of logistics procedures and escalating unresolved issues to senior team members
• Monitors open shipment status, transit performance, and delivery commitments across assigned lanes, surfacing delays, variances, and service risks to operations leadership for timely resolution
• Maintains accurate, audit-ready logistics records including bills of lading, proof of delivery, carrier correspondence, and freight cost documentation across assigned transportation workflows
• Compiles operational performance data, shipment activity summaries, and carrier scorecard inputs that support logistics reporting and continuous service improvement initiatives
• Guides junior operators through procedural coaching, documentation standards reinforcement, and knowledge sharing that build logistics execution capability across the team.

Requirements

• High School Diploma/GED or equivalent experience required
• Associate's degree in logistics, supply chain, transportation, business administration, or a related field, or equivalent experience preferred
• 3+ years of experience in logistics operations, transportation coordination, shipment tracking, customer service operations, or a related field required
• Fluent English communication skills, both written and verbal - must have
• Fluent Hindi communication skills, both written and verbal - must have
• Willingness to work in rotational shifts, including 9:00 AM – 6:00 PM and 11:00 AM – 8:00 PM, Monday-Saturday
• Fully on-site availability required
• Certification in Certified Supply Chain Professional (CSCP), Certified Logistics, Transportation and Distribution (CLTD), Certified in Planning and Inventory Management (CPIM), or equivalent certification preferred

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies

Affiliated Companies: World Courier (India) Private Limited

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [e-mail]. We will make accommodation determinations on a request‑by‑request basis. Messages and emails regarding anything other than accommodations requests will not be returned.

Other Information

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them. We’re a purpose‑driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.