AR Caller & Patient Calling Executive

Spruce Lifeskills; Nagpur District; On-site; INR 300,000 - 420,000; Full time

Job summary

Kayal Health is seeking AR Callers & Patient Calling Executives to support US Healthcare Revenue Cycle Management (RCM) operations. The role involves handling patient and insurance-related calls, following up on unpaid claims, managing accounts receivable, and assisting in denial resolution.

The candidate should have 1–3 years of relevant experience or be a fresher with excellent communication skills, and must be comfortable with night shifts. Experience in US Healthcare/RCM is preferred.

Qualifications

• 1–3 years of relevant experience preferred. Freshers with excellent communication skills may also apply.
• Good verbal and written communication skills.
• Understanding of US Healthcare / RCM processes preferred.
• Candidates should be comfortable handling calls and working in a night shift.

Responsibilities

• Handle patient calls and billing-related inquiries professionally.
• Follow up on unpaid claims with insurance payers.
• Work on A/R aging and refunds.
• Analyze EOBs / ERAs and assist in resolving denials.
• Manage pre-call, on-call and post-call activities with proper documentation.
• Act as a bridge between patients and the AR team.
• Maintain accurate documentation in the billing system.
• Apply understanding of end-to-end RCM, eligibility and denial management.

Job description

US Healthcare | Medical Billing | Revenue Cycle Management (RCM) | Accounts Receivable (AR)

AR Caller & Patient Calling Executive

Not Mentioned in the Advertisement Salary: As per company standards / Based on experience & skills

About This Role

Kayal Health is looking for AR Callers & Patient Calling Executives to support US Healthcare Revenue Cycle Management (RCM) operations. The role involves handling patient and insurance-related calls, following up on unpaid claims, managing accounts receivable, and supporting denial resolution.

Key Responsibilities

Handle patient calls and billing-related inquiries professionally. Follow up on unpaid claims with insurance payers. Work on A/R aging and refunds. Analyze EOBs / ERAs and assist in resolving denials. Manage pre-call, on-call and post-call activities with proper documentation. Act as a bridge between patients and the AR team. Maintain accurate documentation in the billing system. Apply understanding of end-to-end RCM, eligibility and denial management.

Eligibility / Experience

1–3 years of relevant experience preferred. Freshers with excellent communication skills may also apply. Good verbal and written communication skills. Understanding of US Healthcare / RCM processes preferred. Candidates should be comfortable handling calls and working in a night shift.

Important

Candidates who are not comfortable working night shifts are requested not to apply.