Senior Enterprise Software Engineer (ServiceNow)

Wolters Kluwer N.V.; India; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Wolters Kluwer N.V. is seeking a Senior ServiceNow Software Engineer in India to design, develop, and optimize enterprise‑grade solutions on the ServiceNow platform.

You will partner with product owners, architects, and cross‑functional teams to deliver scalable workflows, integrations, and automation that enhance IT and business operations. You will lead technical implementation across ITSM, ITOM, CMDB, APM, CSM, and HRSD modules, ensure governance and security, and mentor junior developers.

Qualifications

• 7+ years of hands‑on ServiceNow development in enterprise environments.
• Expert-level proficiency with JavaScript, Glide API, Flow Designer, Integration Hub, Portal development, and core data models.
• Strong understanding of ITIL/ITSM processes and applying them in platform design.
• Proven success building integrations using REST/SOAP APIs, MID Server, and integration frameworks.
• Solid CMDB understanding including relationship modeling, discovery, and service mapping.
• Certifications such as CSA, CAD, ITIL Foundation are preferred.

Responsibilities

• Design, and develop advanced ServiceNow applications, including data models and UI components.
• Lead implementations across ITSM, ITOM, CMDB, APM, CSM, and HRSD modules.
• Ensure governance, security, and scalability with enterprise standards.
• Perform code reviews and enforce development best practices.
• Drive performance tuning and optimization across the ServiceNow ecosystem.
• Build and maintain integrations using REST/SOAP APIs, MID Server, and Integration Hub.
• Collaborate with cross‑functional teams to enable high‑fidelity data flows and reliable automation.

Skills

JavaScript

Glide API

Flow Designer

Integration Hub

Portal development

ServiceNow data models

ITIL/ITSM

Tools

MID Server

REST APIs

SOAP APIs

Job description

About the Role

As a Senior ServiceNow Software Engineer you will play a critical role in designing, developing, and optimizing enterprise-grade solutions on the ServiceNow platform. This role partners closely with product owners, architects, and cross‑functional technology teams to deliver scalable workflows, integrations, and automation that enhance IT and business operations. The ideal candidate combines deep platform expertise with strong engineering discipline, delivering high-quality solutions that adhere to architectural, security, and governance standards.

Responsibilities

• ServiceNow Development & Architecture Architect: design, and develop advanced ServiceNow applications, including custom data models, UI components, Business Rules, client/server scripts, Flow Designer automations, and platform configurations.
• Lead technical implementation across modules such as ITSM, ITOM, CMDB, APM, CSM, and HRSD based on organizational needs.
• Evaluate and implement platform best practices, ensuring maintainability, scalability, and adherence to enterprise governance.
• Perform code reviews, enforce development standards, and champion engineering excellence throughout the platform lifecycle.
• Drive performance tuning and optimization efforts across the ServiceNow ecosystem.
• Platform Integrations: Build and maintain high-quality integrations using REST/SOAP APIs, MID Server, Integration Hub spokes, and event‑driven patterns.
• Collaborate with enterprise teams (e.g., Salesforce, SAP, Snowflake, Security, Cloud Services) to ensure stable, automated, high‑fidelity data flows that support mission‑critical processes.
• Troubleshoot integration failures and lead end‑to‑end resolution with internal partners and vendor support when necessary.

Skills

• Technical Leadership & Collaboration: Translate complex business and functional requirements into robust technical designs and implementation plans.
• Provide mentorship, coaching, and technical guidance to junior and mid‑level ServiceNow developers.
• Engage with governance groups to ensure platform enhancements align with enterprise architecture, compliance, and data stewardship frameworks.
• Partner with stakeholders to drive solution clarity, refine user stories, and ensure smooth cross‑team execution.
• Troubleshoot production issues, conduct root‑cause analyses, and implement sustainable long‑term fixes.
• Maintain and improve technical documentation, including design specifications, architectural diagrams, deployment runbooks, and SOPs.
• Ensure alignment with platform security standards, including role‑based access controls, audit requirements, and best‑practice data protection.
• Contribute to continuous improvement initiatives by identifying automation opportunities and streamlining platform processes.
• Excellent analytical and problem‑solving skills with a structured approach to resolving complex issues.
• Ability to translate ambiguous or evolving business needs into clear technical requirements and scalable platform solutions.
• Highly proactive, detail‑oriented, and capable of independently managing priorities and deliverables from design through deployment.
• Strong ownership mindset with a passion for continuous improvement and high‑quality engineering outcomes.

Required Qualifications

• 7+ years of hands‑on ServiceNow development experience within enterprise environments.
• Expert‑level proficiency with JavaScript, Glide API, Flow Designer, Integration Hub, Portal development, and core ServiceNow data models.
• Strong understanding of ITIL/ITSM processes and experience applying them in platform design.
• Proven success building integrations using REST/SOAP APIs, MID Server, and integration frameworks.
• Solid understanding of CMDB structure, relationship modeling, discovery, and service mapping.
• Certifications (required or strongly preferred): Certified System Administrator (CSA), Certified Application Developer (CAD), ITIL Foundation.

Preferred Qualifications

• Experience working within Agile/Scrum environments.
• Familiarity with enterprise architecture processes, ServiceNow APM, and platform governance models.
• Strong communication skills with the ability to collaborate effectively with executives, architects, SMEs, and cross‑functional teams.
• Exposure to complex enterprise integrations (e.g., custom portals, CMDB implementations, workflow automation).

Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in‑person interviews in our hiring process. Please note that use of AI‑generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process.

Why Join Us

If making a difference matters to you, then you matter to us.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.

We’re innovators with impact.

We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most.

You’ll make a real difference in the lives of millions of people.

Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance.

Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion.

The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.

Our customers work in industries that impact the lives of millions of people every single day.

Our mission is to empower our professional customers with the AI‑powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity.

We deliver trusted, AI‑powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert‑validated insights, automate workflows, and drive better outcomes.

Today, nearly 70% of our digital revenues come from AI‑powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains.

We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud‑based, AI‑powered platforms that integrate seamlessly into their workflows and ecosystems.

Our solutions are designed to deliver impact when it matters most, especially in high‑stakes environments where accuracy and trust are essential.

With a nearly 190‑year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work.

We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well‑being are important to us.

Our well‑being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous.

Our global Together we thrive well‑being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well‑being.

That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Well‑being: Large Organization in 2024.

More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026.

In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences.

We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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