Principal Enterprise Software Engineer (ServiceNow)

Wolters Kluwer N.V.; Pune District; On-site; INR 3,500,000 - 5,500,000; Full time

Job summary

Wolters Kluwer N.V. in Pune, India seeks a Principal Enterprise Software Engineer (ServiceNow) to lead critical, high-impact projects with considerable autonomy. You will guide technology initiatives, optimize enterprise applications, and ensure peak performance and reliability across global teams.

You will drive AI-first strategies, implement scalable ServiceNow solutions, and lead governance to meet security and compliance requirements while delivering business value.

Qualifications

• Bachelor’s degree in CS or related field is required or equivalent.
• 15+ years of broad IT experience in enterprise platforms and ecosystems.
• 10+ years of hands-on experience designing and building solutions on the ServiceNow platform.
• Certified ServiceNow Administrator and/or Developer.
• Strong knowledge of ITSM, ITAM, VR, and SecOps within ServiceNow.

Responsibilities

• Lead high-impact software projects with substantial autonomy and strategic value.
• Drive AI-first initiatives, analytics, and automation within the ServiceNow ecosystem.
• Establish metric-driven productivity, KPIs, SLAs, and OKRs across delivery and operations.
• Collaborate with architecture, security, QA, and operations to ensure scalable solutions.

Skills

IT leadership

Enterprise platforms

ServiceNow expert

Education

Bachelor’s degree in CS/related field

Master’s degree preferred

Certified ServiceNow Administrator

ServiceNow Developer certification

Tools

ServiceNow Platform

ITSM

ITAM

VR

SecOps

CMDB

Flow Designer

Integrations

Integration Hub

Job description

About the Role

As a Principal Enterprise Software Engineer (ServiceNow), you will lead high-impact software projects with substantial autonomy. Your role focuses on providing expert guidance, driving strategic technology initiatives, and ensuring that our enterprise applications maintain peak performance and reliability.

Responsibilities

• Customer & Business Impact Demonstrate Customer Obsession by deeply understanding business needs and translating them into scalable, high-impact technology solutions Drive thought leadership, ensuring all initiatives are clearly defined, prioritized, and tied to business value realization Partner with stakeholders across GBS to deliver solutions aligned to strategic outcomes
• Technology & AI Leadership Lead the design and implementation of ServiceNow platform including analytics, and agentic AI solutions Champion an AI-first mindset, identifying opportunities to embed intelligence, automation, and predictive capabilities into the ecosystem Stay tech-aware, bringing thought leadership in emerging technologies, modern data architectures, and cloud innovation
• Execution Excellence & Metrics Establish and continuously improve metric-driven productivity frameworks, including KPIs, SLAs, and OKRs across delivery and operations Ensure high availability, scalability, security, and performance of all systems Drive data-driven decision-making, using operational metrics to optimize delivery quality and efficiency
• Collaboration & Communication Be an effective communicator, aligning cross-functional stakeholders across architecture, security, QA, and operations Lead globally distributed teams with a Global Thinker mindset, ensuring solutions scale across regions and business units Clearly articulate technical strategies and trade-offs to both technical and non-technical audiences
• Governance & Delivery Define and enforce engineering standards, design guidelines, and governance frameworks Ensure consistent adherence to quality, security, and compliance requirements

Required Experience

• Bachelor’s degree in computer science or related field, master's preferred
• Experience: 15+ years of broad IT experience in enterprise platforms and ecosystems
• 10+ years of hands‑on experience designing and building solutions in ServiceNow platform
• Proven track record of delivering highly available, scalable, and resilient systems
• Technical Expertise: Strong knowledge in ServiceNow platform including ITSM, ITAM, VR, SecOps modules
• Certified ServiceNow Administrator, ServiceNow Developer
• Strong experience in Platform Engineering & Automation: CMDB, ATF, Basic PA & Reporting, Automations using Flow Designer, Automations using Integrations, and Integration Hub.
• Expertise with Data integration, governance, and information management

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third‑party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong. Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook. Wolters Kluwer has a dedicated team of experienced talent acquisition professionals who are ready to hear what makes you tick and share how Wolters Kluwer can help you achieve your goals and ambitions. Here Rasi Fawaz shares some tips on what recruiters are looking for on a resume.

As a global organization, we recognize that solving a wide range of complex problems requires diverse perspectives and innovative thinking. We know that bringing our best to our customers, communities, and other key stakeholders requires a highly engaged and talented workforce – one that represents the diversity of those we serve and the communities where we live and work. We aim to provide a welcoming environment and equitable opportunities for all employees regardless of background, nationality, race, ethnicity, gender, gender identity, age, sexual orientation, marital status, disability, or religion. This principle is ingrained in our company values and articulated in our Code of Business Ethics. At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women. To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases. GDPR Wolters Kluwer (“we” or “us”) wants to inform you about the ways we process your personal information. In this Privacy & Cookie Notice we explain what personal information we collect, use and disclose. You'll find details related to GDPR...