IT Security Manager (Problem Management)

Wolters Kluwer N.V.; Chennai District; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Wolters Kluwer N.V. in Chennai seeks an IT Security Manager (Problem Management) to lead root-cause analyses and manage security incidents with a focus on preventing recurrence.

The role collaborates with global security operations, governance teams, and business units to strengthen confidential data protection and overall IT risk posture across WK assets. You will drive post-incident reviews, KPI reporting, and cross-functional reviews, shaping security strategy and ensuring alignment with

Qualifications

• Experience in IT security incident and problem management.
• Strong analytical mindset with ability to synthesize information from multiple sources.
• Excellent communication and collaboration with business units and IT teams.

Responsibilities

• Identify, analyze, and manage underlying causes of information security incidents.
• Lead problem management efforts and ensure actions prevent recurrence.
• Drive root cause analysis (RCA) for significant or recurring security incidents.
• Communicate findings to internal customers with clear, actionable security analysis.
• Organize cross-functional problem review and incident exercise activities.
• Maintain post-incident and lessons-learned sessions focusing on root causes and controls.
• Govern security problem management practices aligned with ITIL and enterprise standards.
• Develop KPIs and KRIs to measure reduction of recurring incidents and time to permanent fix.

Skills

Problem management

Root cause analysis

Security incidents

Stakeholder communication

Job description

About the Role: As an IT Security Manager, you will independently lead comprehensive cybersecurity efforts within the organization. Your specialized skills will ensure the highest standards of security are upheld. You’ll be pivotal in shaping our security posture, addressing advanced security challenges, and supporting team projects with your expertise. Wolters Kluwer Global Business Services (GBS) is designed to provide services to the business units in the areas of technology, sourcing, procurement, legal, finance, and human resources. These global centers promote team collaboration using best practices around a specific focus area to drive results and enhance operational efficiencies. There is a constant endeavor to benchmark against best-in-class industry standards to improve the quality of deliverables, increase cost savings, enhance productivity, and reduce time to market for products and applications.

We have an amazing opportunity for an IT Security Manager (Problem Management), available within our Global Business Services division! The IT Security Manager (Problem Management) will be responsible for identifying, analyzing, and managing the underlying causes of security incidents and events, ensuring the long-term protection and enhancement of the confidentiality, integrity, and availability of Wolters Kluwer assets. As the IT Security Manager (Problem Management), you will lead information gathering and analytical efforts following suspected and confirmed security incidents to determine root cause and implement preventative measures to protect personal and confidential information at WK. In this role, you will be required to demonstrate proficiency in problem analysis, root cause investigation, data correlation, and information synthesis across all areas of IT security management. Your role will also include interfacing with and responding to internal business unit IT representatives and stakeholders at all levels to address systemic security issues, reduce recurrence of incidents, and improve overall security posture.

Responsibilities

• Primarily responsible for the identification, analysis, and management of underlying causes of information security incidents, acting as the focal point leading problem management efforts and ensuring effective actions are taken to prevent recurrence
• Supports the transition from incident response to structured problem management, in coordination with WK global security operations, driving root cause analysis (RCA) for significant or recurring security incidents
• Contributes to the analysis and delivery of findings to internal customers with impactful, comparative, interpretative security analysis in a clear, consistent, and factual manner, with a focus on long-term risk reduction
• Responsible for establishing communications bridges and meetings in support of problem investigation and remediation efforts
• Responsible for maintaining proper group focus during problem analysis activities and redirecting efforts in support of timely identification of root cause and permanent resolution
• Responsible for aggregating information relevant to security incidents and associated trends, synthesizing probable root causes, systemic issues, and control gaps
• Responsible for developing and recommending the best course of action based on solid security principles, focusing on permanent fixes and prevention of recurrence
• Drives the problem management process from identification through root cause determination, known error documentation, and implementation of permanent corrective actions
• Accountable for documenting all WK and partner activity related to problem investigations, root cause findings, and remediation actions
• Responsible for ensuring appropriate post-incident (post-mortem) and lessons-learned sessions are conducted, with emphasis on identifying root causes and preventive controls following restoration of service
• Responsible for organizing and taking part in cross-functional problem review and incident exercise activities, ensuring that policy and procedure are followed and continuously improved
• Responsible for ensuring knowledge of IT security, emerging threat scenarios, and industry best practices in problem management is current
• Responsible for ensuring information arising from problem management activities, including required configuration changes or control enhancements, is communicated to the proper operational contacts for execution
• Accountable for establishing and maturing the Security Problem Management capability, ensuring alignment with ITIL best practices and integration across Security Operations, Engineering, and Enterprise IT functions
• Drives strategic reduction of security risk by identifying systemic control gaps and ensuring sustainable remediation across technologies, platforms, and business units
• Leads the development and governance of problem management KPIs and KRIs, including reduction in recurring incidents, time to root cause, and time to permanent fix, and reports progress to senior leadership
• Establishes and chairs a cross-functional Security Problem Review Board, ensuring prioritization, accountability, and executive visibility for high-risk and systemic security issues
• Partners with senior stakeholders across business units, technology teams, and third-party providers to drive accountability for remediation activities and ensure alignment with enterprise risk tolerance
• Influences and informs security strategy by translating problem management findings into actionable improvements to security architecture, controls, and operational processes
• Ensures alignment with enterprise risk management, audit, and compliance requirements, supporting frameworks such as NIST, ISO, and internal WK governance standards
• Drives continuous improvement across the incident and problem management lifecycle, identifying opportunities for automation, tooling enhancements, and process optimization
• Provides leadership and mentorship to analysts and team members engaged in problem analysis activities, fostering a culture of accountability, analytical rigor, and continuous learning
• Acts as an escalation point for high-impact or complex security problems, ensuring appropriate prioritization, executive communication, and timely resolution

If making a difference matters to you, then you matter to us. Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.

Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes.

For more information about our solutions and organization, visit www.wolterskluwer.com, or follow us on LinkedIn, Instagram and Facebook.

At Wolters Kluwer, you’ll feel valued for your contributions, and you’ll know that your health, safety, and well-being are important to us. Our well-being benefits provide tools, programs, and resources to help our diverse employees feel healthy, happy, safe, and prosperous. Our global Together we thrive well-being program reflects our commitment to supporting colleagues across physical, mental, social, and financial well-being. That commitment has been recognized externally through Ragan’s Top Places to Work for Employee Wellbeing: Large Organization in 2024. More recently, Wolters Kluwer was recognized by Forbes as one of America’s Best Large Employers 2026 and America’s Best Employers for Engineers 2026. In 2025, Wolters Kluwer was also recognized by Forbes as one of America’s Best Employers for Women.

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.