Senior Engineer- Technical Operations

Comviva; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Comviva is looking for a Technical Operation Support specialist with at least 2 years of experience. The ideal candidate should possess strong knowledge of Unix/Linux server platforms and have proficiency in databases like MySQL and Oracle. Excellent customer service skills and the ability to manage IT incidents effectively are crucial.

Experience in User Acceptance Testing and a proactive approach to problem-solving are desirable. This role requires effective communication skills and the ability to work in a fast-paced environment, preferably with telecommunication or CRM industries background.

Qualifications

• Minimum of 2 years of Technical Operation Support experience.
• Experienced in supporting high‑volume/high‑value applications.
• Ability to operate on a client’s site.

Skills

Unix server platforms

Linux server platforms

MySQL

Oracle

SDLC

IT incident management

User Acceptance Testing

Customer service

Problem-solving

Communication skills

Education

Tertiary qualifications in Information Technology or Computer Science

Job description

Background And Experience

The successful candidate will have a minimum of 2 years of Technical Operation Support experience coupled with relevant tertiary qualifications in Information Technology or Computer Science. The candidate’s experience will have been gained in roles supporting specialised high‑volume/high‑value applications resolving technical faults, enabling upgrades and maintaining customer satisfaction. At least some of this experience will have been obtained while operating on a client’s site.

Skills And Knowledge

Essential Technical Skills

• Strong knowledge of Unix or Linux server platforms.
• Good knowledge of databases – MySQL, Oracle, etc.
• An understanding of the SDLC.
• Experience with a disciplined approach to IT incident, problem and change management.
• Previous experience in User Acceptance Testing.

Desirable Technical Skills

• Industry experience in Telco or CRM/marketing industries.

Essential Professional Skills (soft skills)

• Excellent customer service focus and orientation.
• Ability to deal with suppliers and employees at all levels.
• Proactive, with strong work ethic.
• Proven ability to work on one’s own initiative and prioritise own workload effectively.
• Demonstrate effective team‑working skills, with a can‑do attitude.
• Excellent English communication skills (both verbal and written).
• Ability to effectively deal with conflict (internally and externally).
• Ability to work in a fast‑paced environment.
• Has a logical approach and is a good problem solver.
• Able to work with ambiguity and get results.