Technical Operations Engineer

Comviva Technology; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Comviva Technology is looking for a technical support specialist to provide assistance for critical applications and systems in Gurugram District, Haryana, India. The role includes resolving technical issues, maintaining high customer satisfaction, and working with stakeholders.

The ideal candidate should have strong knowledge in Unix/Linux platforms, databases, and ITIL processes, as well as excellent communication skills. Experience in telecommunications and CRM platforms is preferred. Join us to thrive in a fast-paced environment!

Qualifications

• Strong knowledge of Unix/Linux server platforms.
• Good working knowledge of databases (MySQL, Oracle, etc.).
• Understanding of the Software Development Life Cycle (SDLC).
• Hands-on experience in User Acceptance Testing (UAT).
• Excellent verbal and written communication skills (English).

Responsibilities

• Provide technical support for critical applications and systems.
• Investigate and resolve technical faults and incidents in a timely manner.
• Participate in User Acceptance Testing (UAT) activities.
• Maintain high levels of customer satisfaction and service quality.

Skills

Technical support

Unix/Linux server platforms

MySQL

Oracle

ITIL processes

User Acceptance Testing

Customer service orientation

Analytical thinking

Communication skills

Job description

Key Responsibilities

• Provide technical support for critical applications and systems.
• Investigate and resolve technical faults and incidents in a timely manner.
• Assist in system upgrades, maintenance, and deployments.
• Participate in User Acceptance Testing (UAT) activities.
• Follow and support incident, problem, and change management processes.
• Collaborate with internal teams, vendors, and clients to ensure operational efficiency.
• Maintain high levels of customer satisfaction and service quality.

Essential Technical Skills

• Strong knowledge of Unix/Linux server platforms.
• Good working knowledge of databases (MySQL, Oracle, etc.).
• Understanding of the Software Development Life Cycle (SDLC).
• Experience with ITIL processes:
  • Incident Management
  • Problem Management
  • Change Management
• Hands-on experience in User Acceptance Testing (UAT).

Desirable Technical Skills

• Prior experience in Telecommunications (Telco) industry.
• Experience in CRM or marketing technology platforms.

Essential Soft Skills

• Strong customer service orientation.
• Excellent verbal and written communication skills (English).
• Ability to work effectively with stakeholders at all levels.
• Strong problem-solving and analytical thinking.
• Proactive with a strong work ethic and ownership mindset.
• Ability to:
  • Work independently and prioritize tasks
  • Thrive in a fast-paced environment
  • Handle ambiguity and deliver results
• Effective team player with a positive, can-do attitude.
• Ability to manage and resolve conflicts (internal and external).

• Ensuring high levels of customer satisfaction
• Experience working onsite with clients is preferred.