Senior Engineer - Tech Support (Payments)

M2P; Chennai District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

M2P Fintech, a Chennai-based fintech platform, is seeking a Senior Engineer - Tech Support (Payments) to lead a fast-paced on-site team. You will troubleshoot, debug, fix issues, and drive automation to deliver reliable payment-related support for customers.

The role requires 4+ years in operations and application support, with hands-on SQL and log analysis skills. You will collaborate across engineering, product, IT and project teams, and be flexible for odd hours to cover incidents and

Qualifications

• Degree in Computer Science/Engineering or equivalent with relevant experience.
• Minimum 4+ years in operations and application support.
• Experience in lending/fintech domains is a plus.
• Hands-on with SQL and log analysis needed.
• Ability to manage incidents, deployments and customer issues.

Responsibilities

• Mentor and empower site engineers to resolve issues within SLAs.
• Build the team as subject matter expert on applications and data relationships.
• Lead critical incidents and serve as single point of contact for banks and product teams.
• Collaborate with Product, QA, IT and Project teams to resolve production issues.
• Identity automation opportunities to improve processes and product usability.
• Create metrics, track performance, and maintain incident management procedures.
• Communicate solutions clearly to technical and non-technical stakeholders.

Skills

Operations & app support

SQL queries

Log analysis

Education

BS/MS in Computer Science or Engineering

Tools

LMS

LOS

Job description

Designation: Senior Engineer - Tech Support (Payments)

Location: Chennai

Experience: 3-5 years

Who Are We?

M2P Fintech is a leading Banking Technology Platform, shaping the future of digital finance. Established in 2014 and headquartered in Chennai, we have a strong footprint across 30+ countries in Asia-Pacific, the Middle East & Africa (MEA), and Oceania.

At the forefront of next gen fintech, we drive innovation in banking, lending, and payments infrastructure. Powering global fintech transactions, our comprehensive technology stack enables seamless banking solutions, lending platforms, Buy Now Pay Later (BNPL) services, customized credit cards, prepaid cards, and more.

About the Role

M2P Fintech is looking for highly passionate, hands-on leader to deliver reliable and sustainable solutions to our customers. You will manage the team at site that is very fast paced and highly capable to troubleshoot, debug, fix the issues, and automate solutions. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support and is having a high level of customer centricity.

What Will You Do in this Role

• Mentor and empower Site Engineers to deliver sound solutions for our customers within defined SLAs. The teams primary responsibilities include analysing and troubleshooting application and other open-source components related issues, debug and fix the issues, oversee the setup client / systems, and supervise change deployment.
• Build the team as the subject matter expert of applications, underlying architecture, and data relationships.
• Act as a Technical lead for critical incident and escalation calls by being a Single Point of Contact from the Banks end, Engineering and Product team.
• Partners with Product engineering teams, QA teams, IT teams and Project management teams and other internal stakeholders as required for successful resolution of issues reported to in production support.
• Identify opportunity and take the lead on automation projects that will improve processes and the usability of products for internal users.
• Create metrics and measure team performance. Assure the team follows / maintains proper attendance, reporting, issue tracking and support procedures.
• Understand the issues and communicate solutions effectively to technical and non-technical teams at Customers as well as internally to organisations team members and regularly update leadership teams on project status.

What Youll Need to be Successful in this Role

• BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.
• Minimum of 4+ years of experience in operations and application support background.
• Experience in Lending domain with strong knowledge in LMS and LOS.
• Experience in managing Web and Mobile application support.
• Deep hands-on experience in SQL Queries and Log analysis.
• A great problem solver with ability to simplify complex issues.
• Great interpersonal and presentation skills with ability to meet deadlines.
• Experience in deployment activities.
• Experience in incident management life cycle.
• Flexible to work at odd hours / shifts and weekends to support incidents, releases, maintenance activities and large project sites.