Lead Engineer - Tech Support (Payments)

M2P; Chennai District; On-site; INR 1,400,000 - 1,900,000; Full time

Benefits offered by this job

Health & Wellness Programs

Comprehensive Medical Insurance

Recognition Programs

Performance-based ESOPs

Learning Opportunities

Inclusive culture

Job summary

M2P Fintech is seeking a Lead Engineer - Tech Support (Payments) to lead a fast-paced on-site team in Chennai. You will troubleshoot, debug, and automate solutions while ensuring customer-centric outcomes.

The role requires 4+ years in operations/support, 2+ years in team leadership, and solid experience with LMS/LOS in the lending domain. Expect collaboration across product, QA, IT, and Project teams to resolve production issues.

Qualifications

• BS/MS degree in Computer Science, Engineering or related field.
• 2+ years of experience leading a team with diverse engineers.
• 4+ years of operations and application support experience.
• Experience in Lending domain with LMS/LOS knowledge.
• Experience in Web and Mobile application support.
• Strong SQL queries and log analysis skills.
• Excellent problem-solving abilities and customer focus.
• Strong interpersonal and presentation skills.
• Experience in deployment activities and incident management lifecycle.
• Willing to work odd hours, shifts, and weekends for incidents and releases.

Responsibilities

• Mentor and empower Site Engineers to deliver sound solutions within defined SLAs.
• Build the team as the subject matter expert of applications, architecture, and data relationships.
• Act as Technical lead for critical incidents and escalation calls as SPOC.
• Collaborate with Product engineering, QA, IT, and Project management for issue resolution.
• Lead automation initiatives to improve processes and product usability.
• Create metrics and monitor team performance and adherence to procedures.
• Communicate solutions clearly to technical and non-technical teams and update leadership on status.

Skills

Team leadership

SQL queries

Log analysis

Incident management

Web and Mobile support

Problem solving

Interpersonal skills

Presentation skills

Education

BS/MS in Computer Science or Engineering

Tools

LMS

LOS

Job description

Designation: Lead Engineer - Tech Support (Payments)

Location: Chennai

Experience: 4-8 years

Who Are We?

M2P Fintech is a leading Banking Technology Platform, shaping the future of digital finance. Established in 2014 and headquartered in Chennai, we have a strong footprint across 30+ countries in Asia-Pacific, the Middle East & Africa (MEA), and Oceania.

At the forefront of next gen fintech, we drive innovation in banking, lending, and payments infrastructure. Powering global fintech transactions, our comprehensive technology stack enables seamless banking solutions, lending platforms, Buy Now Pay Later (BNPL) services, customized credit cards, prepaid cards, and more.

About the Role

M2P Fintech is looking for highly passionate, hands-on leader to deliver reliable and sustainable solutions to our customers. You will manage the team at site that is very fast paced and highly capable to troubleshoot, debug, fix the issues, and automate solutions. This role will suit an individual who excels in a challenging and dynamic environment, enjoys providing world-class support and is having a high level of customer centricity.

What Will You Do in this Role

• Mentor and empower Site Engineers to deliver sound solutions for our customers within defined SLAs. The teams primary responsibilities include analysing and troubleshooting application and other open-source components related issues, debug and fix the issues, oversee the setup client / systems, and supervise change deployment.


• Build the team as the subject matter expert of applications, underlying architecture, and data relationships.


• Act as a Technical lead for critical incident and escalation calls by being a Single Point of Contact from the Banks end, Engineering and Product team.


• Partners with Product engineering teams, QA teams, IT teams and Project management teams and other internal stakeholders as required for successful resolution of issues reported to in production support.


• Identify opportunity and take the lead on automation projects that will improve processes and the usability of products for internal users.


• Create metrics and measure team performance. Assure the team follows / maintains proper attendance, reporting, issue tracking and support procedures.


• Understand the issues and communicate solutions effectively to technical and non-technical teams at Customers as well as internally to organisations team members and regularly update leadership teams on project status.

What Youll Need to be Successful in this Role

• BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.


• Minimum of 2+ years of experience in managing / leading a team with ability to mentor engineers from diverse backgrounds and skillsets.


• Minimum of 4+ years of experience in operations and application support background.


• Experience in Lending domain with strong knowledge in LMS and LOS.


• Experience in managing Web and Mobile application support.


• Deep hands-on experience in SQL Queries and Log analysis.


• A great problem solver with ability to simplify complex issues.


• Great interpersonal and presentation skills with ability to meet deadlines.


• Experience in deployment activities.


• Experience in incident management life cycle.


• Flexible to work at odd hours / shifts and weekends to support incidents, releases, maintenance activities and large project sites.

Perks and Benefits

• Inclusive and People-First Culture


• Health & Wellness Programs


• Comprehensive Medical Insurance


• Recognition Programs


• Performance-based ESOPs


• Learning Opportunities