Senior Engineer- IT Technical Support(L2)

ZF Group; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ZF Group in India (Chennai) seeks a Senior Engineer- IT Technical Support(L2) to onboard customer fleets, validate data pipelines, and resolve complex SQL-related issues within SLA. You will improve onboarding workflows, maintain a knowledge base, and collaborate with Product teams to drive data-driven product enhancements.

The role requires a BE/BTECH with 5+ years in IT Technical Support, strong SQL Server skills, and willingness to work European shifts.

Qualifications

• BE/BTECH in Engineering with 5+ years in IT Technical Support using SQL Server.
• Willing to work in European shifts.
• Experience with master data management systems (MDM) such as Profisee and Informatica.

Responsibilities

• Onboard customer fleets into the platform within SLA.
• Manage standardized data ingestion pipelines (SQL, CSV/JSON/XML).
• Provide IT Technical Support & issue resolution (L2).
• Troubleshoot complex SQL and data ingestion issues within SLA.
• Improve onboarding workflows and data validation processes for scalability.
• Document issues and maintain a structured knowledge base.
• Collaborate with Development/Product teams and translate feedback into product improvements.

Skills

SQL Proficiency

Data analysis

Communication

Education

BE/BTECH in Engineering

Tools

SQL Server

Profisee

Informatica MDM

Jira

Confluence

MS Office

MS Teams

Job description

What you can look forward as Senior Engineer- IT Technical Support(L2):

• Successful onboarding of customer fleets (vehicles, devices, configurations) into platform within SLA
• Standardized and validated data integration pipelines (SQL, CSV/JSON/XML ingestion). Reduced onboarding errors through data validation and mapping improvements
• Technical Support & Issue Resolution
• Resolution of complex L2 data ingestion and SQL issues within defined SLA
• Consistent troubleshooting standards and reusable SQL scripts. Reduced recurrence of ingestion and configuration issues
• Process Improvement & Scalability
• Identification and elimination of recurring onboarding/data issues (root cause driven)
• Implementation of improvements to onboarding workflows and data validation processes. Contribution to scalable onboarding standards across Bus Connect
• Documentation & Knowledge Management
• Structured knowledge base enabling faster resolution and onboarding
• Cross‑Functional Collaboration
• Clear escalation and resolution of product defects with Development/Product teams
• Feedback loops translating customer/data issues into product improvements

Your profile as Senior Engineer- IT Technical Support(L2):

• Bachelor degree in Engineering Domian(BE/BTECH) with Min 5+ Yrs in IT Technical Support using SQL SERVER
• Willing to work in European shifts
• Knowledge and expertise in:
• Master data management systems such as SQL server, Profisee, and Informatica MDM.
• Software like: Jira, Confluence, MS office, MS teams, (SAP and Salesforce are an advantage)
• Data transformation and ingestion workflows (CSV/JSON/XML formats, data cleaning, validation)
• Modern Linux distributions and Bash are an advantage
• Proven ability to identify inefficiencies and drive process improvements. Solution‑oriented with capability to challenge existing processes and propose optimizations

Why you should choose ZF in India

• Innovative Environment: ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.
• Diverse and Inclusive Culture: ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.
• Career Development: ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.
• Global Presence: As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.
• Sustainability Focus: ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.