Senior Engineer, Application Management
LSEG
Get more replies from employers
Send a job-specific resume in minutes.
Job summary
Qualifications
- Degree educated, preferably in a technical field.
- Excellent problem-solving and analytical skills required.
- Strong knowledge of DevOps and related technologies.
Responsibilities
- Resolve incidents and problems using ServiceNow.
- Implement application fixes and enhancements.
- Provide overnight support for production services.
Skills
Education
Tools
Job description
Senior Engineer – Application Management will be a member of the LSEG Post Trade Solution TradeAgent Production Support team that handles Level 2 support for primary production and non‑production environments. The role involves managing the testing, build, and implementation of releases, as well as independent infrastructure and environment support. Working within the wider Application Support Team, the focus will be on delivering the change program across all lifecycle stages – dev, test, UAT, member test and production – with a production‑focused approach that prioritises resilience, operational readiness, performance and ongoing support.
Shift and on‑call support: The position requires working morning, day or night shift based on UK time according to the monthly roster. Out‑of‑hours support, including overnight, weekends and bank holidays, is frequently needed. On‑call support is required.
- Resolve Incidents and Problems
- Monitor ServiceNow for incidents and problems
- Analyse problems and determine suitable resolutions
- Apply resolutions following the Post Trade Change Management procedure
- Report status to relevant business and IT teams
- Record progress of incident resolution in ServiceNow
- Follow documented incident management procedures
- Bug fixes and enhancements to Post Trade products
- Help design long‑term fixes for application bugs and minor functionality enhancements
- Implement application fixes
- Update code repository with source‑code changes where necessary
- Update relevant Wiki/documentation with changes
- Coordinate the release process for new releases
- Work to the ITIL standard following Post Trade policies
- Build and support environments
- Configure monitoring and logging software (Datadog preferable) on all resources of the application service
- Maintain working relationships with business teams and business management
- Out of hours support / On‑call support
- Be available for overnight support of production services to ensure successful completion of processing
- Respond to overnight calls and deal with issues
- Support weekend releases and maintenance work
- Consultancy
- Provide consultancy during bug fixes, design and implementation
- Act as subject matter experts for the application and the relevant business domain
- Assist in project related work
- Carry out requirements as defined by the project team
- Quality check potential changes
- Review development release packages prior to production deployment
- Provide benefit of experience in the business area and application
- DR, Daily KRI, Monthly Service Review
- Participate in Production out‑of‑hours activities such as Disaster Recovery exercise
- Work with Service Management and contribute to the monthly service review with stakeholders
- Work with Operational Risk team to publish daily KRI to stakeholders
Degree educated, preferably in a technical field.
- Excellent problem‑solving and analytical skills
- Strong understanding of product development lifecycle and methodologies
- Good knowledge of DevOps and related technologies: CI/CD, Jenkins, Ansible, Kafka
- Good knowledge of AWS Cloud technologies (EC2, EBS, RDS, VPC, Aurora, MSK, ALB, ECR)
- Knowledge of GCP Anthos, Kong API Gateway
- Good UNIX/Linux system administration skills
- Good SQL coding skills (Oracle SQL)
- Good scripting skills (Shell scripting, Python)
- Experience in configuring and monitoring using DataDog
- Exposure to XML
- Experience with IBM MQ (Preferred)
- Knowledge of network diagnostics & web servers
- Hands‑on in version control repository / deployment (Ideally Bitbucket, GitLab, Docker, Terraform, Terragrunt, Flyway, Liquibase)
- Experience in ServiceNow
- Good communication skills
- Willing to adopt hybrid working mode and work in Bangalore office
- Good to have ITIL or AWS certification
- Experience in financial or investment banking environment or clearing service environment
- Knowledge of trade life cycle services
- Familiarity with financial products and financial terms
- Excellent analytical skills, attention to detail and problem‑solving abilities
- Solid technical background in core technologies with several years of experience
- Ability to communicate clearly and concisely to IT, business teams and senior management
- Strong negotiation / influencing skills able to overcome resistance and reach consensus and compromise to attain required objectives
Senior Associate
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
