Senior Specialist – Application Management

LSEG; Bengaluru; Hybrid; INR 1,000,000 - 1,500,000; Full time

Job summary

A leading global financial markets company is seeking a Senior Specialist – Application Management to join their team in Bengaluru. The role includes managing Level 2 support for Post Trade Data Store using Snowflake, handling incident resolution, and working on application bug fixes. Candidates should possess excellent problem-solving skills, a degree in a technical field, and proficiency in SQL and AWS technologies. The position requires flexible shift work and offers a dynamic work environment with continuous learning opportunities.

Qualifications

• Degree educated, preferably in a technical discipline.
• Preferably Snowflake DB certification.
• Experience optimizing Snowflake and Oracle DB environments.

Responsibilities

• Resolve incidents and problems reported in ServiceNow.
• Supervise Snowflake databases and implement administration best practices.
• Design solutions for long-term fixes and minor enhancements.

Skills

Problem-solving skills

SQL proficiency

Scripting skills (Python, Bash, PowerShell)

Good communication skills

Knowledge of AWS Cloud Technologies

Education

Degree in a technical discipline

Tools

Snowflake

AWS (EC2, EBS, RDS, etc.)

ServiceNow

DataDog

Terraform

Job description

Senior Specialist – Application Management

Join to apply for the Senior Specialist – Application Management role at LSEG.

About LSEG: LSEG (London Stock Exchange Group) is a diversified global financial markets infrastructure and data business. We are dedicated, open‑access partners with a commitment to excellence in delivering the services our customers expect from us. We enable businesses and economies around the world to fund innovation, manage risk and create jobs. LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific.

Role Profile

Member of the Production Application Support Team within Post Trade division that manages Level 2 support for Post Trade Data Store (Snowflake), primarily production and some of the other Non‑Production Environments. This role is associated with the management of the testing, build and implementation of releases and also any independent infrastructure and environment support. Working in the wider Application Support Team – the focus will be on delivering the change programme across all lifecycles from dev, test, UAT to Member Test and Production environments. A production focused approach will be required with resilience, operational readiness, performance and production support being at the forefront of delivery. The role requires Morning, Day or Night shift work according to the UK time roster. Out of hours support overnight, across weekends and Bank Holidays is frequently needed – on‑call support is required. Strong business knowledge is required for working with business teams during investigations. Subject matter expertise on the underlying application technologies is required to provide detailed technical support for developers producing bug fixes & new releases of these applications. Self‑motivation and the ability to prioritise workload are essential.

Key Responsibilities

• Resolve Incidents and Problems
  • Monitor ServiceNow for incidents and problems
  • Analyse problems and decide on suitable resolutions
  • Apply resolutions following the Post Trade change management procedure
  • Report status to relevant business and IT teams
  • Record progress of incident resolution in ServiceNow
  • Follow documented incident management procedures
• Snowflake responsibilities
  • Supervise highly available and scalable Snowflake databases across the Post Trade Division
  • Implement standard methodologies for Snowflake DB administration – backup & recover, security and performance tuning
  • Proactively monitor the Snowflake environment to identify and resolve performance issues, bottlenecks, capacity and system vulnerabilities
  • Work closely with Cloud Infrastructure change teams to automate deployment, configuration and maintenance using IaC tools
  • Provide a foundation for building and maintaining successful SRE functions
  • Build and maintain operational tools for deployment, monitoring and analysis of AWS infrastructure
  • Embed into SRE projects and on‑call rotations to keep skills sharp and stay close to operational workflows and issues
  • Work on systems: edge cases, failure modes and behaviours
• Bug fixes and enhancements to Post Trade products
  • Design solutions for long‑term fixes for application bugs and minor functionality enhancements
  • Implement application fixes
  • Update code repository with source code changes as necessary
  • Update relevant WIKI / documentation with changes
  • Coordinate the release process for new releases
  • Work to the ITIL standard following Post Trade policies
  • Build and support environments
  • Configure monitoring and logging software (Datadog) on all application resources
  • Maintain working relationship with business teams and business management
  • Work Morning, Day or Night shift as per the roster
• Out‑of‑hours support / On‑call support
  • Be available for overnight support of production services
  • Respond to overnight calls and resolve issues
  • Support weekend releases and maintenance work
• Consultancy
  • Provide consultancy during bug fixes, design and implementation
  • Act as subject matter expert for the application and relevant business domain
• Assist in project related work
  • Carry out requirements as defined by the project team
• Quality check potential changes
  • Review development release packages prior to production deployment
  • Provide benefit of experience in the business area and application
• DR, Daily KRI, Monthly Service Review
  • Participate in production out‑of‑hours activities such as disaster recovery exercises
  • Work with service management and contribute in monthly service review with stakeholders
  • Work with Op Risk team to publish daily KRI to stakeholders

Shift Times

• SF1
  • 05:30 – 14:30
  • 06:30 – 15:30
  • 01:00 – 10:00
• SF2
  • 13:30 – 22:30
  • 14:30 – 23:30
  • 09:00 – 18:00
• SF3
  • 21:30 – 06:30
  • 22:30 – 07:30
  • 17:00 – 02:00

Person Specification

Education: Degree educated, preferably in a technical discipline.

Required Skills And Experience

• Excellent problem‑solving and analytical skills
• Strong understanding of product development lifecycle and methodologies
• Experience optimizing Snowflake and Oracle DB environments
• Proficiency in SQL and database query optimisation techniques
• Preferably Snowflake DB certification on SnowPro Core or SnowPro Advanced
• Good knowledge of AWS Cloud Technologies (EC2, EBS, RDS, VPC, Aurora, MSK, ALB, ECR) or Azure equivalent
• Familiarity with infrastructure‑as‑code tools such as Terraform or CloudFormation
• Strong scripting and automation skills (Python, Bash, PowerShell)
• Experience with data ingestion pipelines, ETL processes and data warehousing concepts
• Good knowledge of DevOps and related technologies – CI/CD, Jenkins, Ansible, Kafka
• Exposure to XML
• Knowledge of network diagnostics & web servers
• Hands‑on version control and deployment (Bitbucket, GitLab, Docker, Terraform, Terragrunt, Flyway, Liquibase)
• Experience using and implementing IT vendor products such as DataDog, Moogsoft, Atlassian suite, Salesforce, ServiceNow

Person Specification (Additional)

• Good communication skills
• Enthusiastic, pro‑active approach – resolve issues proactively
• Experience working in an IT support team
• Willing to adopt hybrid working mode in Bangalore Office
• Good to have ITIL or AWS certification
• Experience in financial or investment banking environment or clearing service environment
• Knowledge of trade lifecycle services
• Familiarity with financial products and terms
• Excellent analytical skills, attention to detail and problem‑solving abilities
• Strong technical background with multiple years of experience
• Ability to communicate clearly to IT, business and senior management
• Strong negotiation / influencing skills to reach consensus and compromise

We are proud to be an equal opportunities employer. We do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. We can reasonably accommodate applicants’ and employees’ religious practices and beliefs, and physical or mental health needs.